General Manager

Baxterstorey; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Westminster is seeking a General Manager to oversee account management and lead large teams. The ideal candidate will have exceptional leadership skills, financial acumen, and a passion for customer service. You will create a culture of excellence and achieve business critical KPIs. This role offers comprehensive benefits, including generous holiday time and ongoing training opportunities.

Benefits

28 Days holiday including bank holidays

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Cycle to work scheme

Qualifications

• Proven experience leading large teams in a dynamic environment.
• Financially astute with strong analytical skills.
• Excellent delegation and influencing skills.

Responsibilities

• Oversee a multi-faceted account with distinct revenue streams.
• Create a culture of excellence within the team.
• Achieve business critical KPIs including Health and Safety.

Skills

Leadership

Budget management

Strong communication skills

Analytical thinking

Team development

Job description

Responsibilities

The ideal General Manager will demonstrate exceptional accuracy and attention to detail, with proven experience leading large teams in a dynamic environment. You will be responsible for overseeing a multi-faceted account with a number of distinct revenue streams and our ideal candidate would possess a blend of innovation, commercial acumen, and a personable leadership style to drive performance and engagement across all areas.

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and operational
• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Qualifications

• Previous experience commensurate with role
• Financially astute, analytical, and budget management experience
• Excellent delegation and influencing skills
• Strong strategic thinking and problem-solving abilities
• Deliver excellent customer service and passion for food
• Ability to adapt and thrive in a fast-paced, multi-faceted environment

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

We work together as a team to lead by example, protecting the planet and supporting local communities. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.