General Manager

Whitbread Plc; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in the UK is looking for a Site Operations Manager to drive performance at Manor Farm. The role involves leading a team, managing costs, and ensuring exceptional guest experiences. Ideal candidates have experience in high-volume, guest-facing roles and a passion for service. The company values diversity and encourages applications from under-represented groups.

Qualifications

• Experience in high-volume, guest-facing roles.
• Proven ability to inspire and develop teams.
• Strong analytical skills for sales forecasting.

Responsibilities

• Lead the operations of Manor Farm.
• Engage and develop your team for high performance.
• Analyze sales and manage costs to maximize revenue.
• Maintain health and safety standards.
• Use guest feedback for continuous improvement.

Skills

Leadership

Commercial acumen

Customer service

Job description

Reporting to the Regional Operations Manager, you'll be the driving force behind Manor Farm's performance. You'll lead a passionate team, deliver exceptional guest experiences, and take full ownership of the site's operations during this pivotal period.

• Inspiring and developing your managers and team to ensure high engagement and retention.
• Analysing sales figures and forecasting to maximise revenue opportunities.
• Managing all controllable costs and overseeing the site's P&L.
• Supporting the Regional Operations Manager in achieving long-term business goals.
• Conducting regular one-to-ones to drive individual performance.
• Thriving in a fast-paced, high-volume environment with a sharp eye for detail.
• Championing our brand values and ensuring your team delivers them with pride.
• Maintaining the highest standards of health and safety.
• Using guest feedback to continuously improve and exceed expectations.
• You’re a natural leader with experience in high-volume, guest-facing roles—ideally within a branded operation. You’re commercially savvy, people-focused, and passionate about delivering great service. Most importantly, you’re ready to take on a site with unique circumstances and make a meaningful impact.
• We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term) are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.