General Manager

360 TALENT LONDON; City Of London; On-site; GBP 70,000; Full time

Job summary

A luxury fashion house is seeking an experienced General Store Manager for its flagship store in London. This senior role involves leading a high-performing team, driving sales, and delivering exceptional client experiences. The ideal candidate has over 5 years in luxury retail, particularly in womenswear or tailoring. This position offers a competitive salary of up to £70,000 plus bonuses.

Qualifications

• 5+ years' experience in luxury retail management, particularly in womenswear or tailoring.
• Proven ability to deliver commercial results and develop high-performing teams.
• Strong business acumen and organization skills.

Responsibilities

• Lead, coach, and develop a high-performing team across sales and back-office functions.
• Drive sales performance, monitor KPIs, and ensure targets are consistently achieved.
• Build and nurture long-term client relationships through expert clienteling.

Skills

Luxury retail management

Team development

Sales performance analysis

Client relationship management

Visual merchandising

Job description

Job Title

General Store Manager - Luxury Flagship Store, Savile Row (womenswear & Tailoring).

Location

Savile Row, London

Reports to

Head of Retail

Salary

Up to £70,000 + 10% bonus + commission

Role Overview

A leading Womenswear luxury fashion house is seeking an experienced General Store Manager to lead its flagship London store. This is a hands‑on, senior leadership role for someone passionate about women's tailoring and ready‑to‑wear, with a proven track record in driving sales, inspiring teams, and delivering exceptional client experiences.

Key Responsibilities

• Lead, coach, and develop a high‑performing team across sales and back‑of‑house functions
• Drive sales performance, monitor KPIs, and ensure targets are consistently achieved
• Build and nurture long‑term client relationships through expert clienteling and CRM practices
• Oversee all aspects of store operations, including inventory, visual merchandising, and service standards
• Analyse sales trends, client data, and market insights to identify growth opportunities
• Act as a brand ambassador, embodying luxury, craftsmanship, and modern elegance

About You

• 5+ years' experience luxury retail management in womenswear or tailoring would be a bonus
• Proven ability to deliver commercial results and develop high‑performing teams
• Strong business acumen, organisation skills, and solutions‑oriented mindset
• Warm, approachable, hands‑on leader with a passion for client excellence and retail operations

Closing Statement

This is a unique opportunity to lead a flagship store and shape the client experience at a top‑tier luxury destination.