General Manager

PYRO London; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A beloved live music venue in London is seeking a General Manager to lead its operations. The role involves overseeing the relaunch of a new concept, ensuring compliance with licensing and health standards, and maximizing commercial performance through team leadership and guest experience enhancement. Candidates should have experience in venue management, strong leadership abilities, and a passion for live music and hospitality.

Benefits

Opportunity to shape future of a historic venue

Join a leadership team focused on creativity and excellence

Make a lasting impact on London's nightlife

Qualifications

• Proven track record in general management of a live music venue or hospitality environment.
• Experience building and motivating large teams.
• Comfortable with P&L responsibility, budgeting and cost control.

Responsibilities

• Oversee relaunch of an exciting new concept delivering exceptional food and live experiences.
• Ensure licensing directives and health & safety standards are upheld.
• Drive commercial performance by maximising bar sales and developing revenue streams.

Skills

Strong leadership skills

Commercially savvy

Excellent communication skills

Highly organised

Deep understanding of licensing and compliance

Passion for live music and hospitality

Job description

We are hiring a General Manager for one of London’s most loved live music and club venues - a 750-capacity event space with a 320-capacity live performance room, multiple bars, terrace, green rooms and a late licence. Sitting proudly on the Lowline in London Bridge, this venue has built a reputation as an iconic cultural space, hosting breakthrough artists, legendary DJs, club residencies, screenings, brand takeovers and unforgettable parties.

As the live music and hospitality industry continue to present challenges, in its tenth year of 2026 it will be closing its doors in order to be reborn as a full service hospitality venue with new food, drink and live music offerings. We are seeking an exceptional General Manager to lead the day‑to‑day operation of the venue. This is a leadership role, responsible for ensuring operational excellence across all events, driving commercial performance, safeguarding licensing and building a high‑performing team that delivers world‑class guest experiences.

This is an opportunity to shape the next chapter of a venue that sits at the heart of London’s night‑time economy, backed by the wider Low Line campus of food, drink, and cultural experiences.

What You’ll Achieve In 12 Months

• Oversee relaunch of an exciting new concept delivering exceptional food, drink and live experiences to guests and press alike.
• Lead flawless operations and compliance across all events, ensuring licensing directives, health & safety and security standards are upheld while safeguarding the site licence.
• Build and inspire a high‑performing team, guiding department leaders to deliver on recruitment, cost targets, GP and deadlines while embedding a strong culture of hospitality.
• Own and elevate the guest experience, proactively monitoring feedback, resolving complaints and implementing improvements that keep us at the forefront of London’s nightlife.
• Drive commercial performance by maximising bar sales, developing incremental revenue streams, delivering brand activations and managing budgets with financial rigour.
• Communicate holistically, ensuring clarity and alignment between directors, department heads and FOH staff to keep the business unified and purpose‑driven.
• Anticipate and manage incidents and risks, ensuring staff are trained, security is supported and issues are resolved quickly and in line with procedure.
• Partner with brand partners and marketing team to deliver high‑profile events, ensuring creative programming is matched with seamless operational execution.

Key Requirements

• Proven track record in general management of a live music venue, restaurant & bar or multi‑concept hospitality environment.
• Strong leadership skills with experience building and motivating large teams in similar environments.
• Commercially savvy – comfortable with P&L responsibility, F&B operations, budgeting and cost control.
• Deep understanding of licensing, health & safety and compliance frameworks within London’s nightlife sector.
• Excellent communication skills, with the ability to engage confidently with staff, artists, agents, promoters and senior stakeholders.
• Passion for live music, nightlife, food & drink and hospitality, with a drive to deliver exceptional guest experiences.
• Highly organised, with the ability to balance day‑to‑day operations, long‑term planning and team development.

Why Join Us?

• Redefine the operations of one of London’s most beloved music venues, entering an exciting new decade with a major investment, refurb and conceptual pivot towards a more modern and diverse offering.
• Be part of the Lowline campus, a landmark destination that unites music, culture, food and drink in London Bridge.
• Join a leadership team that values both creativity and commercial excellence.
• Gain the opportunity to make a lasting impact on London’s nightlife, shaping the future of a venue with real heritage and global recognition.