General Manager

Gather & Gather UK; City Of London; On-site; GBP 45,000 - 51,000; Full time

Job summary

A leading catering service provider is looking for a General Manager to oversee operations at Biggin Hill. You will manage daily activities, supervise staff, and ensure client satisfaction while meeting financial targets. Ideal candidates will have experience in Contract Catering, excellent client management skills, and a strong attention to detail. The role includes various perks and a supportive work environment.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Eye care

Qualifications

• Previous experience within Contract Catering is essential.
• Attention to detail is a must.
• Must be enthusiastic about data and analytics.

Responsibilities

• Manage daily operations for Business & Industry catering.
• Supervise a core team and race day catering team.
• Ensure financial targets are met.

Skills

Client relationship management

Organisational skills

Financial acumen

Innovation and creativity

Tools

Excel

Job description

Overview

At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a General Manager to join our wonderful team based at Biggin Hill.

Location: TN16 3BN

Salary: £45,000 - £50,425 per annum, weekend overtime rate are paid at x1.5

Working Pattern: 40 hours per week, predominantly Monday- Friday, between 07:00-17:00 but weekends and overnight will be required in line with the race calendar, flexibility is a must

Key Responsibilities

• Manage and coordinate the daily operations for Business & Industry (B&I) catering, bespoke race day catering, and hospitality services, ensuring high standards of food quality, timely service, and client satisfaction across all areas
• Supervise a core team of 9 permanent employees in the Murrays B&I team and a dynamic race day catering team of 10-12 staff, providing leadership, training, and motivation to ensure effective teamwork and the smooth execution of all catering events
• Develop and sustain strong working relationships with the relevant clients at the individual business
• Be the first point of reference for all client comments and concerns and take any necessary action.
• Conduct appropriate business review meetings with relevant clients to ensure that all targets, objectives and service level agreements are being met
• Ensure the site achieves the financial targets agreed with the client in line with the budget
• Prepare, produce and present a monthly financial report for the Operations Managers/Directors detailing financial performance, activity and plans for the relevant site and outlining any necessary action that has been taken
• To keep up to date with all COSHH and HACCP procedures and methods

Our Ideal Candidate

• Previous experience within Contract Catering is essential
• Excellent client relationship management
• Organised with great attention to detail especially when it comes to finance
• Innovative and creative, experienced within the 3 service styles we offer - race catering, hospitality and retail
• Strong Financial acumen - proficient in Excel
• Attention to detail is a must
• Must be enthusiastic about data and analytics
• Adaptable and flexible to suit client needs at last minute

What’s in it for you?

Working with at Gather & Gather has its perks! People are at the heart of everything we do, so we\'ve developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance

• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Family friendly support
• A holiday purchase scheme
• Regular social events and communication with our leaders
• Volunteering days
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers