General Manager

21c Museum Hotels; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury hotel group in London is seeking an experienced General Manager to oversee the commercial success of their property. You will be responsible for ensuring exceptional guest experiences, managing a large team, and driving business growth in Food & Beverage. The ideal candidate should have at least 2 years of experience in hotel operations and a passion for delivering high-quality service. Competitive salary and opportunities for development are offered.

Benefits

Competitive salary

Opportunities for development

Qualifications

• Minimum 2 years of experience as a hotel operator.
• Strong understanding of commercial aspects of hotel management.
• Passion for high-quality guest service.

Responsibilities

• Oversee property’s commercial success and performance.
• Create exceptional guest experiences and manage team dynamics.
• Manage relationships with ownership and key stakeholders.

Skills

Hotel operations expertise

F&B management

Team leadership

Guest experience excellence

Commercial decision-making

Job description

Company Description

We are looking for an experience General Manager to join us at Hyde London City, our lavish seven-storey, 111-room bespoke hideaway in the heart of the city.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. And Hyde London City is a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.

Job Description

What you’ll do…

• Take full ownership of the property’s commercial success and overall performance, overseeing everything from P&L management to budgeting, planning, forecasting, and re-forecasting. Drive business growth in Food & Beverage by maintaining the energy and appeal of Leydi and Black Lacquer.
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties, forging long-term relationships.
• Make sure our brand standards are properly brought to life and think outside of the box in how we ground the Hyde brand in the local market.
• Make your Hyde Crew (the team) a real focus. You will be managing a large team with 8+ direct reports, so creating an environment where they feel supported, have opportunities to grow, and enjoy what they do is key to this role!
• Play a key role in managing the relationship with the ownership, central teams and other key stakeholders.

Qualifications

About you…

• A strong hotel operator with local experience and a min of 2 years’ experience.
• Comfortable handling all commercial aspects, including F&B, and able to strike the balance between commercial decisions and doing what’s right for the brand.
• Passion for providing great guest experiences, rooted in high-quality service that feels natural.
• Someone who leads from the front – you’re only as good as your team, know how to set standards, and motivate & develop those around you.
• You embrace an entrepreneurial approach—aligning with what the brand and the owners want to see—challenging existing processes and running the property as if it were your own business.
• Good market & industry knowledge and connections that you can use to make sure the brand makes an impact.

Additional Information

What’s in it for you…

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.