General Manager

Vision Redbridge Culture and Leisure; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A premier leisure facility in London seeks a General Manager to oversee operations and lead the team. The ideal candidate will have a strong background in hospitality, excellent leadership and customer service skills, and the ability to implement revenue strategies. This role requires flexibility as it may involve working evenings and weekends. Join us in delivering a high-quality customer experience at this vibrant venue.

Qualifications

• Experience in hospitality and customer-facing roles is preferred.
• Ability to work flexible hours, including evenings and weekends.
• Must maintain relevant qualifications and attend training.

Responsibilities

• Manage day-to-day operations of the play centre.
• Develop and implement revenue strategies.
• Oversee Food and Beverage operations ensuring quality and compliance.
• Handle customer complaints and incidents effectively.

Skills

Leadership ability

Customer service skills

Financial acumen

IT system proficiency

Job description

Type: Permanent / Full Time
Location: Owls Play Centre Fairlop Waters Country Park, Forest Rd, Ilford IG6 3HN
Surrounded by the beautiful scenery and open waters of Fairlop Waters, Owls Play Centre is a large indoor play centre jammed with fun and adventurous activities for children. The play centre is going through an exciting period of change and is looking for a dynamic General Manager who is willing to lead the business and team to success.

Job Requirements

• To carry out day to day duties, including end of shift procedures.
• To grow the business and implement a revenue strategy.
• To manager staff to ensure the smooth running of the centre.
• To deal with complaints and incidents when they occur.
• To oversee Food and Beverage operations, ensuring quality, consistency, and compliance with food hygiene standards.
• To have a good understanding of IT systems to manage bookings, memberships, and sales.
• To ensure the venue is running to a high standard and to customer satisfaction.

Preferred Requirements

• Previous experience of working within the hospitality industry.
• Previous experience of working within a customer facing role and play centres.
• Required to work outside normal hours, including evenings, weekends and public holidays.
• Responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.