General Manager

Restaurant Associates; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hospitality firm is recruiting a General Manager to oversee dining and hospitality services across multiple sites in London. The ideal candidate will have strong leadership skills, commercial acumen, and a passion for delivering exceptional service. Responsibilities include managing teams, driving financial performance, and ensuring high service standards. A competitive benefits package is offered.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Access to Digital GP and healthcare benefits

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards for spending

Free wellness and mindfulness classes

Qualifications

• Proven experience in senior hospitality leadership, ideally multi-site or workplace dining.
• Strong commercial acumen with a track record of delivering results.
• Confident at presenting ideas, influencing decisions and guiding client strategy.
• Motivational leader who builds strong teams and drives professional development.

Responsibilities

• Lead and develop a high-performing management team across multiple sites.
• Drive financial performance through effective labour planning and cost control.
• Build trust and collaboration through senior client engagement.
• Champion service excellence, ensuring consistent standards and guest experience.

Skills

Senior hospitality leadership

Commercial acumen

Presentation and influencing

Team building and leadership

Organisational skills

Passionate about service

Job description

We are recruiting a confident and inspiring General Manager to lead our workplace dining and hospitality services across a prestigious multi‑site London contract. This is a senior operational role with genuine influence, where relationship‑building, commercial performance and exceptional service delivery are key to success. Working closely with the Account Director and Executive Chef, you will be responsible for ensuring that every element of the guest experience reflects our values of quality, innovation and sustainability. You will oversee premium staff dining, hospitality and event services, while continually evolving the offer to meet client expectations and future workplace trends.

Key Responsibilities

• Lead and develop a high‑performing management team across multiple sites
• Drive financial performance through effective labour planning, GP delivery and cost control
• Build trust and collaboration through senior client engagement and proactive communication
• Champion service excellence, ensuring consistent standards in food, presentation and guest experience
• Ensure full compliance with food safety, health & safety, HR and company policies
• Lead operational improvements and sustainability initiatives that enhance our service impact
• Support change projects, new concepts and continuous innovation with a collaborative approach

Qualifications

• Proven experience in senior hospitality leadership, ideally multi‑site or workplace dining
• Strong commercial acumen with a track record of delivering results
• Confident at presenting ideas, influencing decisions and guiding client strategy
• Motivational leader who builds strong teams and drives professional development
• Organised, solutions‑focused and able to manage priorities at pace
• Passionate about service, people development and delivering genuine hospitality

About the Company

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un‑wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families