General Manager

Whitbread Plc; Burton upon Trent; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading hospitality company in Burton upon Trent is seeking a General Manager to oversee operations at the Stanhope Arms. Responsibilities include leading a team, maximizing revenue, and ensuring guest satisfaction in a fast-paced environment. Ideal candidates will have experience in high-volume settings and a passion for service excellence. This is a wonderful opportunity to develop your management skills while contributing to a dynamic team.

Qualifications

• Experience in a high-volume, guest-facing leadership role in a branded operation.
• Strong ability to inspire and develop team members.
• Proven track record of driving sales and managing costs.

Responsibilities

• Recruit and onboard new team members.
• Maximize revenue opportunities through effective sales analysis.
• Drive high performance through regular one-on-ones.

Skills

Team leadership

Revenue maximization

Cost management

Guest service orientation

Health and safety standards

Job description

General Manager - Stanhope Arms

Reporting to the Regional Operations Manager, our General Managers play a pivotal part in the success of the business. It’s all about creating a winning team and delivering the best service to our guests.

It takes a great team to deliver a best‑in‑class restaurant experience, so you’ll…

• Be responsible for recruiting, onboarding and inducting any new team members.
• Inspire, develop and lead your management and team members, ensuring great retention.
• Maximise revenue opportunities through analysing sales figures and effective forecasting.
• Effectively manage all controllable costs and site P&L.
• Support the Regional Operations Manager in delivering long‑term business goals.
• Drive individual high performance through regular one‑to‑ones.
• Have an eye for detail and thrive in a high volume, fast‑paced environment.
• Show passion for the brand and ensure your team are equally as knowledgeable and confident around delivering the values.
• Ensure all health and safety measures are met to the highest standard.
• Demonstrate a clear passion for achieving high guest measures.
• We want you to be the best and so we will give you the tools to manage your labour and cost margins. It’s then up to you to show what you’ve got when it comes to driving sales and revenue and proactively using guest feedback to maximise opportunities.
• We’re an innovative business so you’ll also champion change and implement this with the team.
• Ideally, you’ll come from a high‑volume, guest‑facing leadership role with an understanding of delivering in a branded operation.

If you want to be part of a dynamic management team and our vision, develop yourself in a market leading company and have the skills, personality and passion to create moments that matter for our teams and guests then apply now!

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.