General Manager

Compass Group PLC; Brockenhurst; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading catering service provider in the UK is seeking a General Manager to oversee public catering, conferences, and events at a prestigious venue. The role involves leading a high-performing team, managing commercial goals, and ensuring exceptional service delivery. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for food and service. This position offers an opportunity to work in a dynamic environment with a focus on growth and client satisfaction.

Benefits

Inclusive workplace

Career growth opportunities

Qualifications

• Experience in managing high-quality hospitality operations, ideally in conferences and events.
• Proven experience leading large, diverse teams.
• Strong commercial and financial acumen.

Responsibilities

• Lead, train and develop a motivated, skilled team.
• Manage all aspects of labour planning, cost control and forecasting.
• Maintain strong client relationships and ensure their expectations are exceeded.

Skills

Hospitality management

Commercial acumen

Team leadership

Communication skills

Budget management

Job description

About the Role

As General Manager, you will lead the overall operations of public catering and conference and events at Beaulieu. You will be responsible for delivering excellent service, managing a high‑performing team, and ensuring we meet both commercial goals and client expectations.

Key Responsibilities

• Lead, train and develop a motivated, skilled team.
• Manage all aspects of labour planning, cost control and forecasting.
• Identify and drive commercial opportunities to maximise revenue.
• Maintain strong client relationships and ensure their expectations are exceeded.
• Oversee operational delivery across all food and hospitality services.
• Ensure compliance with company policies, health and safety standards and financial targets.
• Support and deliver the venue's growth strategy in partnership with the client.

What We're Looking For

You should bring experience in managing high‑quality hospitality operations, ideally in conferences and events. You treat every site as your own business, are commercially minded, and thrive on delivering exceptional customer service. You are an inspiring leader who motivates teams, manages budgets confidently, and consistently seeks improvement.

• Strong background in hospitality or event management.
• Excellent commercial and financial acumen.
• Proven experience leading large, diverse teams.
• Strong communication, planning and reporting skills.
• A genuine passion for food, service and innovation.

About Us

RA Venues is part of Compass Group UK & Ireland. We deliver brilliant food, hospitality and service experiences at some of the UK's most recognisable destinations. From heritage sites and museums to leading cultural attractions, our teams are passionate about creating memorable moments for every guest.

We are committed to creating an inclusive and welcoming workplace. We value diversity, respect individual strengths, and strive to ensure everyone feels supported and empowered to grow.