General Manager

Serco Limited; Borough of Swale; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading facilities management company is seeking a manager to lead multi-site operations in Swale. The role includes ensuring high standards of service, managing budget performance, and fostering strong customer relationships. Candidates should have proven experience in leisure or facilities operations and strong leadership abilities. The position offers a salary between £40,000 and £45,000 plus excellent benefits.

Benefits

21 days holiday plus bank holidays

Free gym access

Contributory pension scheme

Discounts at various retailers

Qualifications

• Proven experience managing multi-site leisure or facilities operations.
• Strong leadership skills, with the ability to motivate and develop diverse teams.
• Excellent business acumen, including experience managing budgets and delivering results.

Responsibilities

• Lead and motivate multi-site teams to deliver outstanding service.
• Ensure facilities meet the highest standards for safety and cleanliness.
• Manage financial performance through effective resource planning.

Skills

Leadership skills

Strategic thinking

Budget management

Stakeholder management

Communication skills

Job description

Serco Limited

Location: Swale, Kent, ME10 4N

Working Hours: 39 hours per week

Salary: Between £40,000

£45,000.00 per annum + excellent benefits

Be part of something exciting.

What you’ll do:

• Lead and motivate multi-site teams to deliver outstanding service and operational excellence.
• Ensure facilities meet the highest standards for safety, cleanliness, and customer experience.
• Develop and deliver business strategies and annual plans in line with contractual and growth objectives.
• Manage financial performance, driving efficiency and profitability through effective resource planning.
• Build strong relationships with customers, partners, and stakeholders to promote the ‘Serco Way’.
• Foster a culture of trust, care, innovation, and pride — supporting staff engagement and development.

What you’ll bring:

• Proven experience managing multi-site leisure or facilities operations.
• Strong leadership skills, with the ability to motivate and develop diverse teams.
• Excellent business acumen, including experience managing budgets and delivering results.
• The ability to think strategically and translate plans into measurable outcomes.
• A collaborative approach with great communication, influencing, and stakeholder management skills.

What we offer:

• Holidays: 21 days plus bank holidays
• Health and wellbeing: Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Pension: Up to 6% contributory pension scheme
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
• Discover more about our benefits (moreleisure.com)