General Manager

Harri.com; Bodmin; On-site; GBP 28,000 - 60,000; Full time

Job summary

Harri.com is seeking an accomplished Operations Leader to run the day‑to‑day operation of a busy South-West attraction in the United Kingdom. You will ensure the site is highly organised, well planned, and delivered to the highest standards, driving budget and visitor targets through clear expectations and tight control.

You will lead multiple departments, manage performance, and work with senior leadership to maintain safe presentation and excellent visitor experiences while keeping rotas,

Qualifications

• Strong leadership and organisational skills.
• Ability to plan ahead and manage complex schedules.
• Proven track record in delivering budgets and targets.
• Experience in managing multiple teams and departments.
• Clear and assertive communication with all stakeholders.
• High attention to standards and details.

Responsibilities

• Lead, manage, and support all departments across the attraction.
• Ensure the team delivers an excellent visitor experience at every stage.
• Be visible across the site, acting as the eyes and ears of the operation.
• Continuously check standards, presentation, behaviour, and performance.
• Spot issues early and take action immediately.
• Ensure the team can achieve the budget through careful management of revenue, costs, and staffing.
• Review rotas and resources carefully to match demand and stay within budget.
• Recruit, train, develop, and performance-manage managers and team members.
• Set clear priorities so teams focus on what matters most each day.
• Provide clear communications so everyone understands targets, standards, and expectations.
• Work closely with maintenance to ensure the site is always operational and well presented.
• Track performance against targets and introduce improvements quickly.
• Communicate clearly, honestly, and regularly with senior leadership.

Skills

Leadership

Planning

Budget management

People management

Communication

Attention to detail

Decision making under pressure

Visitor experience

Job description

Overview

Purpose of the Role: To lead the day-to-day operation of a busy South-West attraction, ensuring it is highly organised, well planned, and delivered to the highest standards. You will be responsible for making sure the team can achieve budget and visitor targets by setting clear expectations, managing performance, and maintaining tight operational control. You are highly motivated, thorough, and act as the eyes and ears of the business, constantly checking standards, performance, and priorities.

• The attraction meets or exceeds monthly and annual budget and visitor targets.
• A tightly run operation with excellent standards every day.
• Clear roles, responsibilities, and expectations across all teams.
• A motivated, capable workforce who understand what success looks like.
• A clean, safe, well-presented attraction at all times.
• Clear working business plans that are understood, tracked, and met, with accurate reporting to senior leadership.

Responsibilities

• Lead, manage, and support all departments across the attraction.
• Ensure the team delivers an excellent visitor experience at every stage.
• Be visible across the site, acting as the eyes and ears of the operation.
• Continuously check standards, presentation, behaviour, and performance.
• Spot issues early and take action immediately.
• Ensure the team can achieve the budget through careful management of revenue, costs, and staffing.
• Review rotas and resources carefully to match demand and stay within budget.
• Recruit, train, develop, and performance-manage managers and team members.
• Set clear priorities so teams focus on what matters most each day.
• Provide clear communications so everyone understands targets, standards, and expectations.
• Work closely with maintenance to ensure the site is always operational and well presented.
• Track performance against targets and introduce improvements quickly.
• Communicate clearly, honestly, and regularly with senior leadership.

Skills Needed

• Highly motivated, organised, and thorough.
• Excellent planning and forward thinking.
• Strong leadership and people management.
• Delivering budgets and financial targets.
• Setting clear expectations and holding people accountable.
• Attention to detail and high standards.
• Staying calm and decisive under pressure.
• Clear, confident communication.
• Understanding attraction operations and visitor flow.
• Knowing what to prioritise and when.

Who You Work With

• You report to: Director of Visitor Attractions
• You work with: Department managers, central support teams, partners, and stakeholders

Success Looks Like

• Budgets and targets are consistently met or exceeded.
• Visitors leave happy and recommend the attraction.
• Teams are confident, focused, and know exactly what is expected of them.
• Standards are high every day, not just on peak days.
• The attraction is organised, well run, and well presented.
• Problems are spotted early and dealt with quickly.
• Senior leadership has confidence in delivery, reporting, and planning.