General Manager

Compass Group UK & Ireland; Biggin Hill; On-site; GBP 45,000 - 51,000; Full time

Job summary

A leading catering company is seeking a General Manager for their operations in Biggin Hill. The ideal candidate will have experience in contract catering, excellent client relationship management skills, and a strong financial acumen. Responsibilities include managing daily operations, leading a team, and ensuring financial targets are met. The position offers a competitive salary and various employee benefits, including development opportunities and wellness support.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Eye care

Access to Healthcare Support App

Family friendly support

Holiday purchase scheme

Recognition schemes

Long service awards

High street discount vouchers

Qualifications

• Previous experience within Contract Catering is essential.
• Strong Financial acumen - proficient in Excel.
• Must be enthusiastic about data and analytics.

Responsibilities

• Manage and coordinate daily operations for catering services.
• Supervise a core team and dynamic catering staff.
• Develop strong relationships with clients.
• Conduct business review meetings with clients.
• Ensure site achieves agreed financial targets.

Skills

Client relationship management

Organizational skills

Financial acumen

Innovative and creative thinking

Attention to detail

Flexibility

Data and analytics enthusiasm

Tools

Excel

Job description

Job Introduction

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Job Title

General Manager at Gather & Gather, based at Biggin Hill.

Location: TN16 3BN

Salary: £45,000 -£50,425 per annum, weekend overtime rate are paid at x1.5

Working Pattern: 40 hours per week, predominantly Monday- Friday, between 07:00-17:00 but weekends and overnight will be required in line with the race calendar, flexibility is a must

Key Responsibilities

• Manage and coordinate the daily operations for Business & Industry (B&I) catering, bespoke race day catering, and hospitality services, ensuring high standards of food quality, timely service, and client satisfaction across all areas
• Supervise a core team of 9 permanent employees in the Murrays B&I team and a dynamic race day catering team of 10-12 staff, providing leadership, training, and motivation to ensure effective teamwork and the smooth execution of all catering events
• Develop and sustain strong working relationships with the relevant clients at the individual business
• Be the first point of reference for all client comments and concerns and take any necessary action.
• Conduct appropriate business review meetings with relevant clients to ensure that all targets, objectives and service level agreements are being met
• Ensure the site achieves the financial targets agreed with the client in line with the budget
• Prepare, produce and present a monthly financial report for the Operations Managers/Directors detailing financial performance, activity and plans for the relevant site and outlining any necessary action that has been taken
• To keep up to date with all COSHH and HACCP procedures and methods

Our Ideal Candidate

• Previous experience within Contract Catering is essential
• Excellent client relationship management
• Organised with great attention to detail especially when it comes to finance
• Innovative and creative, experienced within the 3 service styles we offer - race catering, hospitality and retail
• Strong Financial acumen - proficient in Excel
• Attention to detail is a must
• Must be enthusiastic about data and analytics
• Adaptable and flexible to suit client needs at last minute

What’s in it for you?

Working with at Gather & Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Family friendly support
• A holiday purchase scheme
• Regular social events and communication with our leaders
• Volunteering days
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers