General Manager

VanRath; Belfast; On-site; GBP 150,000 - 200,000; Full time

Job summary

A prestigious hospitality group is seeking a General Manager for their flagship hotel in Belfast. The role involves strategic leadership, financial management, and enhancing guest experiences. Ideal candidates should have proven experience in luxury hospitality and strong leadership skills. This permanent, full-time position offers a competitive salary and excellent benefits within a supportive work culture.

Qualifications

• Proven experience as a General Manager or senior leader within the hospitality sector.
• Strong financial skills with expertise in budgeting and revenue management.
• Demonstrated success in driving strategic change and improving performance.

Responsibilities

• Drive financial KPIs to support sustainable business growth.
• Maintain high standards of service and manage guest feedback.
• Recruit and lead high-performing teams.

Skills

Strategic leadership

Financial management

Guest relations

Team leadership

Job description

VANRATH is delighted to be the exclusive partner for a prestigious luxury hospitality group in recruiting a General Manager for one of their flagship hotels.

This is a fantastic opportunity to join a thriving organisation known for its exceptional standards, strong reputation, and supportive work culture.

The position is Permanent, Full-time, and based in Belfast.

Salary

Competitive salary (dependent on experience) plus an excellent benefits package and opportunities for career progression.

Key Responsibilities

Strategic Leadership & Operations

• Drive financial KPIs to support sustainable business growth.

• Develop and implement long-term strategic plans.

• Monitor industry trends and competitor activity to identify new opportunities.

• Ensure compliance with legal, licensing, and health & safety regulations.

• Oversee daily operations across all departments to ensure efficiency.

• Regularly review and optimise departmental processes.

• Lead the adoption of technology and operational improvements to enhance the guest experience.

Guest Experience & Engagement

• Maintain consistently high standards of service.

• Monitor and respond proactively to guest feedback.

• Ensure all guest interactions are personalised and professional.

• Manage and resolve complaints quickly and effectively.

• Maintain a visible presence by engaging directly with guests.

People & Culture

• Recruit, lead, and motivate high-performing teams.

• Foster a positive, collaborative, and innovative work environment.

• Promote staff engagement through training and development initiatives.

• Conduct performance appraisals and provide ongoing coaching.

• Ensure adherence to employment legislation and company policies.

Financial & Revenue Management

• Lead budgeting, forecasting, and cost management activities.

• Optimise pricing strategies and revenue management (ADR & Occupancy).

• Support corporate/group sales efforts, upselling, and event revenue generation.

• Provide financial analysis and reports to the Board.

Industry & Stakeholder Engagement

• Build and maintain strong relationships with tourism and hospitality partners.

• Represent the hotel at industry events to enhance brand visibility and reputation.

About You

• Proven experience as a General Manager or senior leader within the hospitality sector, ideally in luxury or boutique hotels.

• Demonstrated success in driving strategic change, improving performance, and increasing revenue.

• Strong financial skills with expertise in budgeting, cost control, and revenue management.

For further details or to apply, please use the link below or contact Jack Groves in strict confidence.