General Manager

Compass UK & Ireland Careers; Atherstone; On-site; GBP 51,000; Full time

Job summary

A leading UK visitor attraction is seeking a General Manager at Twycross Zoo to oversee the catering operations. The successful candidate will lead a skilled team in a commercial environment, focusing on enhancing guest experience and driving business growth. This is a permanent, full-time position, requiring prior experience in contract catering and a valid UK driving license. The role offers a competitive salary of up to £51,000 per annum.

Qualifications

• Proven experience in managing contract catering services.
• Ability to lead and develop a team.
• Commercially focused with a strategic mindset.

Responsibilities

• Lead and develop catering operations at Twycross Zoo.
• Train and motivate teams.
• Manage all aspects of catering services.

Skills

Team leadership

Catering operations management

Commercial acumen

Strategic planning

Customer service

Job description

Job Title : General Manager

Location : Twycross Zoo

Salary : Up to £51,000 per annum

Contract : Permanent, Full-Time, 5 out of 7 days per week

As the General Manager at Twycross Zoo, you will be joining this well‑known visitor attraction, to lead and develop the catering operations, whereby the guests remain at the heart of every decision. This role will be responsible for the multi‑outlet catering operation based on site, which consists of a handful of smaller grab & go kiosks, three food concession units, a fish & chip outlet as well as a restaurant. Having a commercial and strategic approach to the catering offering at this site is key. This venue is predominantly retail food led, with approximately 90% of its F&B sales coming from this.

Twycross Zoo is currently undergoing some site developments to enhance its conference & events offering and increase the footfall and business coming into the venue. Because of the site developments as well as the existing catering offering, this role would be suited to an experienced contract catering individual who enjoys leading by example with their hands on the ground approach. Because of the location of Twycross Zoo, it is imperative that the successful individual has a UK driving license.

Responsibilities

• Leading, training and developing a motivated, skilled team of operators and culinary teams.

Managing all aspects of lab...