General Manager

Relais & Châteaux; Amberley; On-site; GBP 75,000 - 85,000; Full time

Job summary

A luxury hotel collection is seeking a General Manager for their iconic property in Amberley, West Sussex. The ideal candidate will lead the hotel operations with a focus on guest satisfaction and team development. A salary of £75,000-£85,000 per annum is offered along with a management bonus scheme and numerous perks including discounts and development opportunities.

Benefits

Great salary package and benefits

Retail and hospitality perks through Perkbox

25% off food & beverage at hotels

Confidential helpline for support

Free meals during duty

Unique development pathways

Milestone awards with special gifts

Qualifications

• Experience as a hotel General Manager in a similar style property.
• Ability to analyze and manage the hotel PnL.
• Charismatic, engaging, and people-centric.

Responsibilities

• Drive business strategy in all areas of the operation.
• Balance costs against sales and revenue.
• Develop and lead the people culture of the property.

Skills

Leadership

Commercial awareness

People management

IT skills

Job description

Overview

The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share. Generosity, quality, and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business. Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style.

Job Description

Salary: £75,000-£85,000 per annum, plus management bonus scheme.

Due to an internal move, we are now looking for a hotel General Manager to lead Amberley Castle and its team to success. Reporting to the Regional General Manager, we’re looking for a leader, someone who knows running a hotel is about the guests and the team, as well as the finances. We want someone who will coach and develop our people, whilst delivering great service across the operation and achieving the hotel's commercial goals. Our GM's meet at least twice a year in person and also have fortnightly calls – so there is always an opportunity to ask questions, get support and find out what is going on across the business.

Qualifications

• Provide day to day leadership driving the business strategy in all areas of the operation
• Drive sales and revenue, balancing costs against these so that we meet our business targets
• Be charismatic, engaging and people centric – they will always know what's going on with the team
• Have good commercial skills and awareness – making decisions that make sound business sense
• Know how to analyse and manage the hotel PnL to success
• Have strong IT skills and be able to use digital platforms well
• Develop and lead the people culture of the property with engaging and committed communication
• Work well with the central support teams, implementing group strategies whilst also driving local activity to make the hotel great
• Have previous experience as a hotel General Manager in a similar style property

Additional Information

To say thank you, we have many perks

• Great salary package and benefits
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme
• We sustain you physically too, meals when you are on duty are free
• Everyone can learn and develop – our development pathways are unique to us and are the best in the business
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level
• We like to say a special thank you for every year you are with us – our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you