General Manager

Retirement Villages Group Ltd; Abbotskerswell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of retirement living communities is seeking a General Manager for The Priory in Abbotskerswell. This role involves leading operations, ensuring top service for residents, managing budgets, and fostering a thriving community. The ideal candidate has a strong leadership background in hospitality or a similar sector and is passionate about service excellence. Enjoy competitive compensation and professional development opportunities while making a meaningful impact on residents' lives.

Benefits

Competitive salary

Benefits package

Opportunities for personal development

Qualifications

• Proven leadership experience in operational management, hospitality, leisure, care, property, or a similar sector.
• Strong commercial acumen with experience managing budgets and driving revenue.
• Exceptional people leadership skills - able to inspire, coach and develop a high-performing team.
• A passion for delivering service excellence and creating thriving communities.
• Strong communication and stakeholder management skills.

Responsibilities

• Leading day-to-day operations, ensuring outstanding service for Residents.
• Developing and delivering business and operational plans.
• Managing the village's profit and loss account.
• Championing hospitality excellence and managing stakeholder relationships.
• Overseeing facilities management, compliance, safety, and property maintenance.
• Building and motivating your team.

Skills

Leadership experience in operational management

Commercial acumen

People leadership skills

Strong communication skills

Job description

Overview

Here at Retirement Villages Group, we are a leading provider of independent retirement living communities across the UK. We create vibrant villages where older people can live life to the fullest, supported by excellent facilities, hospitality, and wellbeing services. We are looking for a General Manager to lead the operations of The Priory, our beautiful retirement village in Abbottskerswell. This is a highly visible leadership role with responsibility for delivering best-in-class resident experiences, maximising financial performance, and ensuring the smooth running of all aspects of village life.

Responsibilities

• Leading day-to-day operations, ensuring outstanding service for Residents and the wider community.
• Developing and delivering business and operational plans that align with RVG's mission, vision, and values.
• Managing the village's profit and loss account, driving revenue growth, controlling costs, and ensuring long-term financial health.
• Championing hospitality excellence – from resident engagement to event programming and third-party care partnerships.
• Overseeing facilities management, compliance, safety, and property maintenance to protect and enhance village assets.
• Building, leading and motivating your team, embedding a culture of accountability, inclusion, and continuous improvement.
• Acting as the face of RVG locally, nurturing stakeholder relationships and representing the brand positively in the community.

Qualifications

• Proven leadership experience in operational management, hospitality, leisure, care, property, or a similar sector.
• Strong commercial acumen with experience managing budgets and driving revenue.
• Exceptional people leadership skills - able to inspire, coach and develop a high-performing team.
• A passion for delivering service excellence and creating thriving communities.
• Strong communication and stakeholder management skills.

Why join us?

At RVG, you'll join a supportive organisation with a clear purpose: to empower residents to live their best lives. As General Manager of The Priory, you'll enjoy the autonomy to run your village like a business while benefiting from the backing of a nationwide group. We offer a competitive salary, benefits package, and excellent opportunities for personal and professional development. If you're a dynamic, commercially minded leader who thrives on making a difference, we'd love to hear from you. Apply today and help us shape the future of retirement living at The Priory, Abbottskerswell.