General Gym Manager. Job in Watford Education & Training Jobs

NRG GYM Limited; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local fitness organization in Watford seeks a dedicated Gym Manager to lead operations and ensure member satisfaction. This full-time role requires proven leadership in the fitness industry and the ability to manage financial budgets effectively. The ideal candidate will have strong interpersonal skills and a passion for health and fitness. Benefits include a gym membership and a KPI yearly bonus.

Benefits

Gym membership

Health Hero cover

Training program with recognized industry qualification

KPI yearly bonus

Qualifications

• Proven management experience within the Leisure Industry focused on fitness.
• Experience in managing teams and providing exceptional customer service.
• Track record of success in performance-driven environments.

Responsibilities

• Lead and manage team operations to ensure customer satisfaction.
• Oversee financial budgets, membership retention, and staff development.
• Act as the club ambassador to engage members and promote a welcoming environment.

Skills

Managerial experience in the Leisure Industry

Customer service skills

Interpersonal communication

Problem solving skills

Team building ability

Knowledge of health and fitness industry

Education

Reps Level Three Personal trainer qualification

3+ years' experience in fitness or related industries

Job description

Job description:

Working for NRG is game changing, if you are ambitious, driven with a strong work ethic, we want to hear from you. We are recruiting for a strong Gym Manager to join our growing team.

Overview

The Gym Manager position is a high-profile leadership position that is responsible for the gym's overall direction, coordination, operation, and success.

The Gym Manager will ensure the gym exceeds financial goals, while providing remarkable leadership in areas of customer service, sales, in-gym business performance, and member retention.

Responsibilities

The Gym Manager will provide daily support to a team of staff and offer on-going leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding staff accountable to the NRG gym expectations.

The Gym Manager will also act as the club ambassador to provide each member an unforgettable experience.

Manage membership acquisition and retention, revenue and expenses on a daily basis.

Manage financial budgets with planning, forecasting, and revenue generation from various club needs. Review monthly reports for club revenue reconciliation, non-revenue.

Calculate rotas to payroll monthly.

Member & Team Member Relations: Act as "The ambassador of your Gym" by greeting members, cultivating relationships, and encouraging connectivity by promoting an engaging and welcoming environment.

Manage a team of Personal trainers and staff. Provide exceptional customer service by assisting members with their suggestions and concerns.

Perform a daily walkthrough to ensure that all areas of the club are clean, tidy and safe.

Demonstrate a positive attitude and ensure staff and team members are providing the highest level of customer service, cleanliness, and performance at all times.

Authorise all employee status changes, new hires and terminations. Develop appropriate succession plans. Attend weekly calls and live meetings monthly.

Qualifications & Experience

Proven & successful management experience within the Leisure Industry, with a focus on fitness operations.

Reps Level Three Personal trainer qualification. 3+ years' experience in fitness, Leisure hospitality, or retail industries.

Experience providing customer service and dealing with customer concerns.

Sales or fitness management experience highly preferred.

Track record of success in a performance-driven work and sales culture.

Have broad oversight over all elements of the Gym events and promotions that drive revenue and contribution performance.

Knowledge, Skills and Abilities

• Experience interviewing and hiring department managers and front line team members
• Excellent supervisory, interpersonal communication, and time management skills
• Decision making, problem solving, strategic planning, and data analysis skills - Proven conflict management skills
• Knowledge of standard office procedures and computer software - Excellent customer service skills
• Ability to build relationships with members - Excellent verbal and written communication skills
• Ability to effectively multi-task with tight deadlines both independently and within a team environment - Ability to define problems, collect and analyse data, establish facts, draw valid conclusions and recommend solutions
• Ability to effectively build teams
• Ability to make decisions easily and quickly
• Excellent supervisory, presentation, and time management skills
• Knowledge and passion for the health and fitness industry
• Knowledge of profit and loss statements

Job Information

Job Type: Full-time

Additional pay:

• KPI yearly bonus

Benefits:

• Gym membership
• Health Hero cover
• Training program with recognised industry qualification

Application question(s):

• Please submit a covering letter

Work Location: In person