General Gym Manager. Job in Newcastle upon Tyne Education & Training Jobs

NRG GYM Limited; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A fitness organization in Newcastle upon Tyne is seeking an experienced Gym Manager to lead operations and ensure high-quality customer service. Candidates should have proven management experience in the leisure industry and a Level Three Personal Trainer qualification. This full-time role offers a KPI-related bonus, gym membership, and other benefits.

Benefits

KPI yearly bonus

Gym membership

Health Hero cover

Training program with recognized industry qualification

Qualifications

• Proven management experience within the leisure industry, focusing on fitness operations.
• 3+ years' experience in fitness, leisure hospitality, or retail industries.
• Success in managing customer service and handling customer concerns.

Responsibilities

• Oversee the gym’s overall direction, coordination, and operation.
• Manage membership acquisition and retention.
• Provide support and leadership to the gym staff.

Skills

Management experience in leisure industry

Customer service skills

Sales management experience

Decision making abilities

Excellent communication skills

Education

Reps Level Three Personal Trainer Qualification

Job description

Working for NRG is game changing, if you are ambitious, driven with a strong work ethic, we want to hear from you. We are recruiting for a strong Gym Manager to join our growing team.

**Description:**

The Gym Manager position is a high-profile leadership position that is responsible for the gym’s overall direction, coordination, operation, and success.

The Gym Manager will ensure the gym exceeds financial goals, while providing remarkable leadership in areas of customer service, sales, in-gym business performance, and member retention.

The Gym Manager will provide daily support to a team of staff and offer on-going leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding staff accountable to the NRG gym expectations.

The Gym Manager will also act as the club ambassador to provide each member an unforgettable experience.

Manage membership acquisition and retention, revenue and expenses on a daily basis.

Manage financial budgets with planning, forecasting, and revenue generation from various club needs. Review monthly reports for club revenue reconciliation, non-revenue.

Calculate rotas to payroll monthly. Member & Team Member Relations. Act as "The ambassador of your Gym" by greeting members, cultivating relationships, and encouraging connectivity by promoting an engaging and welcoming environment.

Manage a team of Personal trainers and staff. Provide exceptional customer service by assisting members with their suggestions and concerns.

Perform a daily walkthrough to ensure that all areas of the club are clean, tidy and safe.

Demonstrate a positive attitude and ensure staff and team members are providing the highest level of customer service, cleanliness, and performance at all times.

Authorise all employee status changes, new hires and terminations. Develop appropriate succession plans. Attend weekly calls and live meetings monthly.

**Qualifications & Experience:**

Proven & successful management experience within the Leisure Industry, with a focus on fitness operations

Reps Level Three Personal trainer qualification. 3+ years' experience in fitness, Leisure hospitality, or retail industries.

Experience providing customer service and dealing with customer concerns.

Sales or fitness management experience highly preferred.

Track record of success in a performance-driven work and sales culture.

Have broad oversight over all elements of the Gym events and promotions that drive revenue and contribution performance.

**Knowledge, Skills and Abilities**

• Experience interviewing and hiring department managers and front line team members
• Excellent supervisory, interpersonal communication, and time management skills
• Decision making, problem solving, strategic planning, and data analysis skills Proven conflict management skills
• Knowledge of standard office procedures and computer software Excellent customer service skills
• Ability to build relationships with members Excellent verbal and written communication skills
• Ability to effectively multi-task with tight deadlines both independently and within a team environment Ability to define problems, collect and analyse data, establish facts, draw valid conclusions and recommend solutions
• Ability to effectively build teams
• Ability to make decisions easily and quickly
• Excellent supervisory, presentation, and time management skills
• Knowledge and passion for the health and fitness industry
• Knowledge of profit and loss statements. Due to the high number of applications which we regularly receive, regrettably we only respond to successful candidates.

If you haven't heard from us within 7 days then please assume that you have not been selected on this occasion, but don't worry. We'll retain your details with the intention of keeping you informed of other suitable opportunities may they arise. We look forward to hearing from you soon.

Job Type: Full-time

**Additional pay:**

• KPI yearly bonus

**Benefits:**

• Gym membership
• Health Hero cover
• Training program with recognised industry qualification

**Application question(s):**

• Please submit a covering letter

Work Location: In person