General Assistant - Nights

BaxterStorey; Tees Valley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Maternity leave 24 weeks

Carer leave

Wedding/commitment day leave

Free meals on shift

Training & development

Apprenticeships

Pension & life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Volunteering days

Grandparent leave

Wellbeing hub

Job summary

BaxterStorey is seeking a General Assistant during Nights (7:30pm–3:30am) at Amazon NCL2, Wynyard Park, TS22 5TH. You will serve food and drinks with a friendly, professional approach, ensuring guests’ needs are met throughout their visit.

Join our BaxterStorey team to deliver excellent service, maintain high hygiene standards, and work collaboratively across shifts in a dynamic hospitality environment.

Qualifications

• Passion for food and/or customer service.
• Enjoys working in a collaborative, inclusive team.
• Ability to adapt to challenges with a solution-oriented mindset.
• Previous food service experience is a plus.
• Knowledge of food safety and sanitation.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide excellent customer service by addressing guests' needs.
• Collaborate with colleagues to ensure smooth operations and a safe working environment.
• Adhere to health and safety regulations and location guidelines.
• Maintain cleanliness in kitchen and dining areas.

Skills

Food passion

Customer service

Teamwork

Adaptability

Food service experience

Food safety

Core values

Job description

Company Description

Title: General Assistant - Nights 7:30pm till 3:30am

Location: Amazon NCL2 - Wynyard Park, TS22 5TH

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme
• 3 volunteering days
• 3 days grandparent leave
• Wellbeing hub

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.