General Assistant

Baxterstorey; Thurrock; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days holiday incl bank holidays

Birthday off

Volunteer days

Maternity leave (enhanced)

Job summary

BaxterStorey is hiring for a hospitality role where you will serve food and beverages with a focus on genuine hospitality and professional service. You will work within a collaborative team, supporting a safe and inclusive environment across all guest touchpoints.

We look for individuals with a passion for food/service, a team-oriented mindset, and basic food safety knowledge. On-site roles include access to training, well-being benefits, and career development opportunities.

Qualifications

• Passion for food and customer service and willingness to contribute to a collaborative team.
• Experience in a similar role is beneficial.
• Knowledge of food safety and sanitation practices.
• Align with BaxterStorey core values.

Responsibilities

• Serve food and beverages to guests in a friendly and professional manner.
• Provide excellent service by being attentive to guests' needs at every point on their visit.
• Collaborate with colleagues to ensure smooth operations and a safe, inclusive environment.
• Adhere to health and safety regulations and on-location guidelines.
• Maintain cleanliness in kitchen and dining areas.

Skills

Food passion

Customer service

Team collaboration

Adaptability

Food safety knowledge

Company values

Job description

• Service - serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests' needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas, We work together as a team to lead by example, protecting the planet and supporting local communities.

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a,

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds.

We celebrate individuality and are committed to creating an inclusive environment for all employees.

We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.

To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.