General Assistant

WSH Group; Isleworth; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

28 Days holiday including bankholidays

Birthday off

Volunteer days

Grandparent leave (24 weeks maternity)

Pension and life insurance

Discounts on Perkbox app

Wellbeing hub

Cycle to work scheme

Free meals on shift

Apprenticeships opportunities

Job summary

BaxterStorey is hiring a General Assistant in Isleworth, SW London. You will greet customers, prepare beverages and provide menu guidance, while keeping the coffee area clean and compliant with safety standards.

The role offers great training and a supportive team in a busy hospitality setting. We value a friendly, energetic personality, good communication, and a passion for delivering excellent customer service.

Qualifications

• Friendly, outgoing personality and strong customer service orientation.
• Good listening and verbal communication skills.
• Barista experience is welcomed but not essential; full training provided.

Responsibilities

• Greet customers in a friendly and professional manner.
• Prepare and serve coffee, tea and other drinks to standard recipes.
• Provide menu recommendations and follow allergen procedures.
• Keep the coffee bar area clean and organised according to schedules and COSHH standards.
• Follow health and safety and food safety guidelines.
• Monitor stock levels and restock as needed.
• Use till systems for payments and orders.
• Deliver exceptional customer service and resolve issues or complaints.
• Assist on other tasks to support the team.

Skills

Friendly personality

Customer service

Communication skills

Barista experience (welcomed)

Teamwork

Tools

Till systems

Job description

Title: General Assistant

Location: Isleworth, SW London

Salary: £13.80 p/h

Hours: 32hr contract 5 out of 7 days

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you speak the language of coffee with passion, love and energy? Do you deliver joy and exemplary service with every cup? We believe that every interaction is an opportunity to create a lasting impression, and we’re looking for a General Assiatantwho strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

At BaxterStorey, we believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistantwho thrives on delivering extraordinary experiences and loves to be part of a harmonious and collaborative team, we would love to hear from you!

• Delight our customers by greeting them in a friendly and professional manner
• Efficiently prepare and serve a variety of coffee beverages, teas, and other drinks using the correct methods, equipment and to our standards
• Share the story of our menu, and provide recommendations to customers and be aware allergen procedures
• The pride in your workspace, maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules, company and COSHH standards
• Follow all health and safety and food safety guidelines and procedures
• Monitor stock levels and restock supplies as needed
• Use till systems for taking payments and customer orders
• Provide exceptional customer service and resolve any customer issues or complaints
• Be a part of the team assisting on other tasks as needed

• Friendly, outgoing personality; a people person.
• Good listening & verbal communication skills
• Passion for delivering outstanding customer servicePrevious Barista experience is welcomed but not essential, as full training will be provided
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• Have a contagiouspassion for coffee, tea and customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.