General Assistant

Thomas Franks; Greater London; Remote; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Free meals on duty

Cycle to work scheme

Discounts at retailers/restaurants

Employee assistance programme

Career progression

Job summary

Thomas Franks is seeking a General Assistant at our Surbiton site, a term-time contract serving a busy school catering operation. You will join a team that delivers fresh, high-quality meals for pupils and staff, with focus on service, hygiene and customer care.

The role suits someone who enjoys teamwork, has strong English communication, and is flexible for occasional evenings or weekend events. Benefits include meal on duty and a supportive apprenticeship style environment.

Qualifications

• Experience in fast-paced catering environments preferred.
• Excellent personal presentation and hygiene.
• Good verbal and written English.
• Willingness to work evenings and weekends for events.

Responsibilities

• Support the team with serving customers and replenishing stocks.
• Prepare service areas for each meal service.
• Serve, clear, clean and store away food, beverages or equipment for events.
• Follow hygiene and safety practices to required standard.
• Restock consumables during service and help meet customer needs.
• Be prepared to work evenings or weekends for school events.
• Ensure food standards and wastage controls are maintained.
• Follow allergen controls and health & safety policies.

Skills

Team working

Listening skills

Customer service

Food hygiene knowledge

Personal presentation

Job description

An independent day preparatory school for boys aged 7 to 13 in Surbiton, Greater London. Catering for a total of 400 students and teachers for lunch daily. There is a good amount of hospitality through the year. This is a term-time only contract, working 40 weeks and operating Monday to Friday.

We have a fantastic opportunity for you as General Assistant to join one of our fantastic locations in Surbiton.

You will ideally have previous experience of working within a fast-paced catering environment.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Key responsibilities:

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills:

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.
• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.