General Assistant

Baxterstorey; Congleton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

28 Days holiday including bank public

Birthday off

3 volunteering days

3 days grandparent leave

Free meals on shift

Pension and life insurance

Discounts via Perkbox app

Job summary

BaxterStorey is seeking a General Assistant to support day-to-day catering operations in Congleton. You will deliver friendly, efficient customer service, assist with food service, and help manage our reusable mug program while maintaining cleanliness and safety standards.

The role requires a reliable team player who can work across breakfast, service periods, and hospitality events, with a commitment to high-quality service and brand values. Training and development are provided.

Qualifications

• Friendly and approachable with excellent customer service
• Experience in catering, hospitality, food service or customer service environment (desirable)
• Ability to manage time and prioritise multiple tasks
• Confidence working independently while supporting a wider team
• Understanding of basic food hygiene and safe working practices
• Good communication with customers and colleagues

Responsibilities

• Provide a high standard of customer service at all times
• Support reusable mug programme and hygiene standards; manage collection, washing, sanitisation and redistribution of ceramic mugs
• Assist with food preparation tasks as directed
• Assist with food service during breakfast, breaks, lunch and hospitality periods
• Operate the till and process customer transactions accurately
• Replenish food, beverage and retail stock
• Maintain cleanliness and organisation of front-of-house and kitchen areas
• Assist with opening and closing duties and prepare service areas
• Follow food hygiene, health & safety, allergen and company procedures
• Manage daily workload to complete tasks within shift
• Work with colleagues to maintain a positive team environment
• Embrace BaxterStorey Zero Harm culture
• Demonstrate flexibility to support different catering operation areas

Skills

Customer service

Food service

Teamwork

Time management

Communication with customers

Attention to detail

Education

Food Safety Level 2 Certificate

Basic Food Hygiene and Health & Safety awareness

Allergen Awareness training

Experience in catering/hospitality/customer service

Tools

EPOS till systems

Job description

Company Description Part Time: 20 hours per week (Monday

• Friday) Salary: £12.71 per hour + overtime, when available Location: Congleton Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for providing genuine hospitality and impeccable service?

Are you a collaborative team player?

Are you friendly, professional and efficient?

Then this is the role for you.

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity.

We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description You will support the day-to-day operation of our catering service, playing a key role in customer service, food service support, and the management of our reusable ceramic mug programme.

Working alongside the catering team, you will help ensure customers receive excellent service while maintaining high standards of cleanliness, organisation, and food safety.

This role requires someone who is organised, reliable, and able to manage their time effectively to ensure daily tasks are completed.

You will be comfortable working both independently and as part of a team, supporting food preparation, service periods, and the smooth operation of the catering environment.

Key Areas of Responsibility: Provide a high standard of customer service at all times.

Support the site's reusable mug programme and maintain associated hygiene and operational standards; managing the collection, washing, sanitisation and redistribution of ceramic mugs, ensuring adequate stock is available across site.

Support chefs with basic food preparation tasks as directed.

Assist with food service during breakfast, break, lunch and hospitality periods, as required.

Operate the till and process customer transactions accurately.

Replenish food, beverage and retail stock.

Maintain cleanliness and organisation within front-of-house and kitchen areas.

Assist with opening and closing duties, ensuring service areas are prepared for operation.

Follow food hygiene, health & safety, allergen and company procedures at all times.

Manage daily workload effectively to ensure all tasks are completed within the allocated shift.

Work collaboratively with colleagues and contribute to a positive team environment.

Embrace and actively participate in the Zero Harm culture.

Our Ideal candidate will have the following characteristics, in line with our values: Excellent teamwork and collaboration skills.

Strong organisational and time management abilities.

A proactive and self-motivated approach to work.

Reliability and consistency in completing routine tasks.

Ability to follow instructions accurately and work to established procedures.

Flexibility and willingness to support different areas of the catering operation.

Strong attention to detail, particularly in food hygiene and cleanliness standards.

A positive attitude towards sustainability initiatives and environmental responsibility.

Willingness to learn and develop new skills.

Skills / Knowledge / Experience Required: Friendly and approachable manner, with excellent customer service skills.

Experience within catering, hospitality, food service, or a similar environment (desirable). Ability to effectively manage time and prioritise multiple tasks.

Confidence working independently while also supporting a wider team.

Understanding of basic food hygiene and safe working practices.

Good communication skills with customers and colleagues.

Ability to maintain high standards of cleanliness and organisation.

Experience using or willingness to learn EPOS/till systems.

Understanding of the importance of following procedures and instructions accurately.

Physical ability to undertake manual handling tasks associated with collecting and moving crockery and stock.

Ability to organise workload and manage time effectively Qualifications Food Safety Level 2 Certificate (or willingness to achieve within the probation period) Basic Food Hygiene and Health & Safety awareness (desirable) Allergen Awareness training (desirable) Previous experience in a catering, hospitality, food service or customer service environment (desirable) Basic IT skills to operate EPOS/cashless till systems (desirable) Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible.

We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow.

We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring.

Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested?

Even if you don’t meet all requirements, we’d like to hear from you.

If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds.

We celebrate individuality and are committed to creating an inclusive environment for all employees.

We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.

To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.

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