General Assistant

Langstane Housing Association; Aberdeen City; On-site; GBP 26,000 - 30,000; Full time

Job summary

A key provider of social housing in Scotland seeks a General Assistant to maintain properties and support trades operatives. This full-time role requires a positive mindset and effective communication skills. Responsibilities include estate management, minor repairs, and collaboration with team members. Ideal candidates will have experience in customer service and a full UK driving license. Enjoy competitive salary and 37 days annual leave as part of the package.

Benefits

37 days annual leave

Employee assistance program

Annual health surveillance

Employee discounts

Qualifications

• Experience in a customer-focused environment.
• Trained in manual handling with good fitness.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Carry out estate management works and minor repairs.
• Operate within a scheduled appointment system.
• Assist with daily repairs and support in-house trades operatives.

Skills

Customer service

Communication

Manual handling

Problem-solving

Organizational skills

Education

National 5s in English and Mathematics

Job description

Role Purpose

The General Assistant will carry out estate management works and minor repairs in order to keep Langstane schemes safe well maintained and attractive. The General Assistant will support the in-house trades operatives through labouring duties when required.

Role Remuneration

Band 3 - 26766 to 29739

About the Role

What is it in a candidate that really matters to us It matters that you have a positive mindset are great at what you do and that you put in the hard work. Obviously as we have a passion for making a difference to peoples lives it matters you care as much as we do.

To be considered for this post applicants should ideally have some experience in buildings and / or grounds maintenance and understand the importance of delivering work in a safe manner however training will be provided for the right candidate. Understanding how to deliver excellent customer service is essential and the role requires physical fitness in order to lift awkward and heavy items (subject to reasonable adjustments) and operate machinery.

A vehicle is provided with this post and so a full UK driving licence is essential

So if you meet the criteria specified want a job where no two days are the same can influence positive change and like to be part of a progressive organisation that cares wed love to hear from you. Langstane offers a competitive salary and a wide range of benefits including 37 days annual leave (including public holidays) access to MCL medics employee assistant program and annual health surveillance employee discounts and many more

Key Accountabilities

• To operate within a scheduled appointment system using company issued PDA to receive instructions complete work orders record general communications and order materials.
• Uplift and remove litter and debris left outside properties and record outcome of scheme inspections
• Assist with day to day repairs including lock changes slab levelling over boarding of damaged glazing units and any other reasonable requested semi skilled works by DLO supervisor where competent or trained
• Support the in-house trades operatives through provision of labouring duties
• Assist with uplift of bulk items left outside properties and within communal areas of schemes and transport to skip or local tip
• Carry out any general cleaning duties as required within schemes sweeping cleaning moss removal graffiti removal etc
• Attend master key access visits for safety inspections emergency repairs etc
• Uplift materials from wholesalers and deliver on site to trades operatives. Also to uplift trade waste and dispose of when required
• Identify and report communal repairs to the Property team for action (such as broken windows);
• To be responsible for Langstane provided vehicle (or hire vehicle on occasion) including driving respectfully completing daily inspections and weekly cleaning of vehicle
• To be responsible for Langstane provided tools ensuring they are stored securely used appropriately and any issues with the condition of tools are raised with the Supervisor immediately
• To be aware of current policies and procedures to ensure appropriate advise and action is provided when dealing with customer queries
• Comply with all relevant Health and Safety legislation and be aware of risk assessments method statements and manual handling assessments relating to own area of work
• Complete all administration processes within the relevant IT systems
• Work collaboratively with other staff members to ensure best possible outcome for customers
• To carry out all duties of this post in accordance with the relevant Association policies and procedures including the Equal Opportunities Policy Data Protection Policy and Health and Safety Policy.

About You - Essential criteria

• National 5s in or equivalent in English and Mathematics
• Experience of working in a customer focused environment
• Trained in manual handling and a good level of overall fitness
• Ability to communicate effectively with customers and colleagues both verbally and in writing
• Ability to read and understand risk assessments method statements and manual handling assessments
• Ability to prioritise workload and work on own initiativewith H&S as the primary focus
• Basic knowledge of construction trades with ability to carry out semi skilled worksGood organisational skills with the ability to prioritise own workload
• Practical knowledge of COSHH and safe clean up procedures for different substances and hazardous risks;
• Proactive in identifying ways of improving service provision
• Working knowledge of PDA or smart phone devices with basic knowledge of IT devices for example laptop or PC.
• Ability to use own initiative and problem solve
• Adaptability and positive attitude
• Excellent interpersonal skills and able to establish effective working relationships with customers and employees
• Willingness to learn and develop
• Understanding and appreciation of customer care

About You - Desirable criteria

• City and Guilds time served trades
• 2 years experience of working in construction / maintenance industry or similar social housing background
• Understanding of CDM Regulations

About us

Langstane Housing Association is a key provider of social housing in the North-East of Scotland with over 2800 homes across Aberdeen City Aberdeenshire and Moray. Our mission is to provide homes and services that make a positive difference to peoples lives .

This is an exciting time for us as we are on a cultural transformation journey to shape our future and deliver our strategic priorities including investment in ICT and optimising our staffing structure and evolving our people plans. Are you willing to take on a challenge and join us

Key Skills

Restaurant Experience,Hospitality Experience,Assistant Manager Experience,Management Experience,Accounting,Conflict Management,Computer Literacy,Hotel Management,Leadership Experience,P&L Management,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 26766 - 29739