General Administrator — Office-Based Ops & Customer Support

Options Resourcing Ltd; United Kingdom; On-site; GBP 22,000 - 26,000; Full time

Job summary

A reputable company is seeking a reliable General Administrator in Birmingham. This full-time role involves covering various administrative duties, managing stock, and serving as a point of contact for customer inquiries. Strong attention to detail, experience with ERP/CRM systems, and excellent communication skills are required. The position offers a salary of up to £26,000 and 25 days of holiday plus bank holidays.

Benefits

Salary up to £26,000

25 days holiday + bank holidays

Fully office based

Qualifications

• Strong attention to detail and organisational skills.
• Experience with ERP or CRM systems.
• Understanding of KPIs and SLAs.
• Inventory management or logistics experience desirable.
• Excellent customer service and communication skills.

Responsibilities

• Provide temporary cover for service, project, and sales administration tasks.
• Manage engineers' van stock and perform audits.
• Act as first point of contact for customer inquiries.
• Monitor KPIs and SLAs for service delivery.
• Maintain accurate customer and inventory records.

Skills

Attention to detail

Organisational skills

Customer service

Communication

Teamwork

Tools

ERP systems

CRM systems

Job description

A reputable company is seeking a reliable General Administrator in Birmingham. This full-time role involves covering various administrative duties, managing stock, and serving as a point of contact for customer inquiries. Strong attention to detail, experience with ERP/CRM systems, and excellent communication skills are required. The position offers a salary of up to £26,000 and 25 days of holiday plus bank holidays.