General Administrator

Options Resourcing Ltd; United Kingdom; On-site; GBP 22,000 - 26,000; Full time

Job summary

A reputable company is seeking a reliable General Administrator in Birmingham. This full-time role involves covering various administrative duties, managing stock, and serving as a point of contact for customer inquiries. Strong attention to detail, experience with ERP/CRM systems, and excellent communication skills are required. The position offers a salary of up to £26,000 and 25 days of holiday plus bank holidays.

Benefits

Salary up to £26,000

25 days holiday + bank holidays

Fully office based

Qualifications

• Strong attention to detail and organisational skills.
• Experience with ERP or CRM systems.
• Understanding of KPIs and SLAs.
• Inventory management or logistics experience desirable.
• Excellent customer service and communication skills.

Responsibilities

• Provide temporary cover for service, project, and sales administration tasks.
• Manage engineers' van stock and perform audits.
• Act as first point of contact for customer inquiries.
• Monitor KPIs and SLAs for service delivery.
• Maintain accurate customer and inventory records.

Skills

Attention to detail

Organisational skills

Customer service

Communication

Teamwork

Tools

ERP systems

CRM systems

Job description

Are you an experienced General Administrator looking for a new role? Enjoy variety in your work? Want to work for a reputable company based in Birmingham? If so, this could be the perfect role for you!

We are seeking a reliable and organised General Administrator to join our client based in Birmingham. This role ensures smooth operational continuity by covering Service Coordinator and Project & Sales Administrator duties during leave periods. You will support van stock management, customer communications, and monitor operational performance through KPIs and SLAs.

Benefits

• Salary up to £26,000
• Permanent role - full time
• Hours of work: Monday to Thursday, 08:30am - 5pm, Fruday - 4pm finish
• Holidays: 25 days + bank holidays
• Fully office based

Key Responsibilities

• Provide temporary cover for service, project, and sales administration tasks, including scheduling, documentation, and quote processing.
• Manage engineers' van stock: perform audits, ensure essential materials are available, and liaise with warehouse/purchasing teams.
• Act as first point of contact for customer inquiries during staff absences and follow up on ongoing service requests.
• Monitor KPIs and SLAs for service delivery, response times, and inventory levels, producing reports to support process improvement.
• Maintain accurate customer, contract, and inventory records in the company's ERP/CRM system.

Skills & Experience

• Strong attention to detail and organisational skills.
• Experience with ERP or CRM systems
• Understanding of KPIs and SLAs, and ability to use data to support operational decisions.
• Inventory management or logistics experience desirable.
• Excellent customer service, communication, and teamwork skills.

If this sounds like you, please apply today!