General Administrator

NHS; Bury St Edmunds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Bury St Edmunds seeks a General Administrator to support its Clinical Administration Team. The role involves managing patient records, coordinating appointments, and using SystmOne for accurate documentation. Ideal candidates are organized, communicative, and have experience in a clinical setting. This position offers competitive benefits, including annual leave increases and onsite amenities.

Benefits

25 days annual leave increasing to 29 with service

Access to a group pension plan

Life assurance

Free onsite parking

Social events

Qualifications

• Experience in a clinical environment is essential.
• Ability to handle sensitive and emotional situations with care.
• Must maintain confidentiality and integrity at all times.

Responsibilities

• Provide comprehensive administrative service to clinical teams.
• Act as the first point of contact for patients and their families.
• Maintain accurate patient records using SystmOne.

Skills

Good written and verbal communication skills

Ability to organise and prioritise workload

Good IT skills including Outlook, Word, and Excel

Education

Educated to A-level or equivalent

Vocational qualification e.g. NVQ Level 2/3 in business administration

Tools

SystmOne

iRota or electronic rostering systems

Job description

We are looking for aGeneral Administratorto join our Clinical Administration Team.

To ensure we provide the best care to patients and families, our behind the scenes clinical administration team is crucial in ensuring our services run effectively and proactively. They are responsible for managing patient records, coordinating appointments and referrals, and ensuring that patient records are up to date and accurate using SystmOne. The administration team provide flexible and comprehensive administration support across a number of teams including Education and Clinical but not exclusively for these teams.

Main duties of the job

• Provide administrative support, primarily but not exclusively for the clinical teams at (SNHC)
• Act as a first point of contact for those accessing SNHC, by telephone and on occasion, in person
• Have a good understanding of the organisation and the ability to direct all enquiries, usually by telephone, to the appropriate team/individual
• Effective use of SystmOne (electronic patient documentation system) to direct tasks and share information with colleagues
• Work under the direction of the Senior Clinical Administrator

About us

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

As an employee of St Nicholas Hospice Care you would receive the following benefits:

• 25 days annual leave increasing to 29 with service (pro-rata for part-time employees)
• Home-made meals available in our onsite bistro
• Access to a group pension plan or continuation of NHS Pension (subject to criteria)
• Life assurance
• Free onsite parking
• Access to Blue Light Card scheme discounts
• Social events (such as photography group, quiz nights, picnics and more)

Job responsibilities

• Provide a flexible and comprehensive administrative service to SNHC teams, primarily, but not exclusively for the Clinical teams, which may include: Education,Clinical Administration,Supportive Care Services,Senior clinical colleagues,Reception
• Demonstrate excellent understanding and use of VOIP telephone system in order to manage telephone calls
• Undertake occasional data gathering, presentation and simple analysis, under the direction of the Senor Clinical AdministratorAct as a first point of contact for those accessing SNHC, both by telephone and in person
• Record data accurately, ensuring that information is directed to the appropriate individual or team in a timely manner
• Demonstrate understanding of the need to prioritise duties and information; escalating urgent matters appropriately
• Develop understanding of the function of clinical teams, in order to provide administrative support as required, to include support of sub-committee meetings
• Arrange meetings and events, as requested, providing occasional support as minute-taker
• Work effectively with volunteers, delegating duties as appropriate
• Demonstrate excellent understanding of the principles of GDPR and confidentiality
• Demonstrate sensitivity and sound communications skills to support people who may be experiencing loss, grief and bereavement
• Review own training and education needs based on reflection and feedback from appraisal
• Support the development needs of colleagues and volunteers

Person Specification

Skills & Abilities

• - Good written and verbal communication skills.
• - Ability to organise and prioritise workload.
• - Ability to convey and receive information.
• - Input data both accurately and efficiently.
• - Excellent verbal and written communication skills at various levels and with a wide range of people.
• - Excellent telephone manner with attention to detail
• - Good IT skills including Outlook, Word and Excel.
• - Well organised and good time management skills
• - Maintain concentration and attention to detail whilst also dealing with interruptions.
• - Able to work on own initiative, prioritise own workload and consistently meet deadlines
• - Be able to work flexibly and co-operatively as part of a wider team according to service need.
• - Able to remain both calm and productive whilst under pressure
• - Approachable and adaptable.
• - A flexible and helpful manner should be demonstrated at all times.
• - Ability to respect and maintain confidentiality and integrity at all times.
• - Able to deal calmly and effectively with requests which may be highly emotive and relate to distressing circumstances.

Qualifications

• - Educated to A-level or equivalent
• - Vocational qualification i.e. ECDL, NVQ Level 2/3 in business administration or similar
• - Comprehensive knowledge of administrative processes and procedures in the workplace.

Experience

• - Administrative experience in a clinical environment/health care setting
• - Administrative experience in an environment that requires the use of both manual and computerised administrative systems.
• - Experience in talking to members of the public, healthcare professionals and staff from other organisations
• - Working with a range of Healthcare Professionals at all levels.
• - Experience of dealing with telephone enquiries on sometimes difficult and sensitive issues.
• - Experience of participation in service and quality improvement initiatives.
• - Experience of using clinical systems i.e. SystmOne.
• - Experience of using iRota or electronic rostering systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.