General Administrator

Options Resourcing Ltd; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable company in Birmingham is seeking an experienced General Administrator to ensure operational continuity by covering administration tasks during leave periods. The role involves managing van stock, customer communications, and monitoring operational performance through KPIs and SLAs. Ideal candidates should possess strong organizational skills, experience with ERP systems, and excellent customer service abilities. This is a permanent full-time position offering a salary of up to £25,000.

Qualifications

• Strong attention to detail and organizational skills required.
• Experience with ERP or CRM systems is essential.
• Understanding of KPIs and SLAs with a data-driven mindset is necessary.

Responsibilities

• Provide cover for service, project, and sales administration tasks.
• Manage van stock through audits and liaising with warehouse teams.
• Act as a point of contact for customer inquiries during absences.

Skills

Attention to detail

Organizational skills

Customer service skills

Teamwork skills

Tools

ERP systems

CRM systems

Job description

Overview

Are you an experienced General Administrator looking for a new role? Enjoy variety in your work? Want to work for a reputable company based in Birmingham? If so, this could be the perfect role for you!

We are seeking a reliable and organised General Administrator to join our client based in Birmingham. This role ensures smooth operational continuity by covering Service Coordinator and Project & Sales Administrator duties during leave periods. You will support van stock management, customer communications, and monitor operational performance through KPIs and SLAs.

Salary up to £25,000

Permanent role - full time

Key Responsibilities

• Provide temporary cover for service, project, and sales administration tasks, including scheduling, documentation, and quote processing.
• Manage engineers' van stock: perform audits, ensure essential materials are available, and liaise with warehouse / purchasing teams.
• Act as first point of contact for customer inquiries during staff absences and follow up on ongoing service requests.
• Monitor KPIs and SLAs for service delivery, response times, and inventory levels, producing reports to support process improvement.
• Maintain accurate customer, contract, and inventory records in the company's ERP / CRM system.

Skills & Experience

• Strong attention to detail and organisational skills.
• Experience with ERP or CRM systems
• Understanding of KPIs and SLAs, and ability to use data to support operational decisions.
• Inventory management or logistics experience desirable.
• Excellent customer service, communication, and teamwork skills.

If this sounds like you, please apply today