GenAI/Agentic Sr. Customer Solutions Manager, EMEA ISV CSMs

Amazon; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager to guide large, complex ISV customers through multi-year cloud journeys.

You will orchestrate cross-functional teams across Sales, Solutions Architecture, and Professional Services to deliver migrations and modernization programs, focusing on AI/GenAI initiatives and monetization strategies. You will work with executive stakeholders to plan, execute, and accelerate customer adoption of AWS services, while driving education

Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Proven experience leading large-scale technical or engineering programs with business case development and customer benefits realization.
• Experience in customer-facing work with executives/partners to solve business problems with advanced technologies.
• Experience in enterprise-scale infrastructure or cloud programs/projects.
• Experience leading large-scale AI/GenAI/Agentic transformations.
• Experience in a senior customer-facing role.
• Excellent written and verbal communication, including delivery to C-suite/VP levels.
• Strong organizational and troubleshooting skills.

Skills

Leadership experience

Customer-facing communication

AI/GenAI delivery

Multi-tenant SaaS product experience

Roadmap co-design

Problem solving

Executive-level communication

Education

Bachelor's degree in CS/IS

Tools

PMP/Agile/Scrum

Job description

Description

The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale.

The Sr. CSM must demonstrate differentiated, hands‑on Agentic AI and GenAI expertise: 1/ Proven experience architecting and building agentic AI systems - including multi‑agent orchestration, RAG pipelines, and prompt engineering - not theoretical familiarity but demonstrated delivery of working prototypes and customer‑facing demos. 2/ Proficiency using AI‑powered coding assistants to accelerate solution development, write production‑grade code, and build technical artifacts that earn customer trust. 3/ Software Product Management mindset with direct experience delivering or consulting on SaaS products - understanding multi‑tenant architecture, outcome‑based pricing models, and product lifecycle to credibly co‑design customer roadmaps from ideation through production‑scale monetization. B.Sc. in Computer Science or Information Systems required; MBA strongly preferred.

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide the largest and most complex AWS customers along their multi‑year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large‑scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration among the core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams, while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers’ key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go‑live events are a few items owned by the CSM that are critical to the success of our customers’ cloud journey.

At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of Amazon to our customers, you will proactively help solve the customers’ challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong background in delivery and change management, be detail‑oriented, possess excellent problem‑solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader, can gain stakeholder buy‑in, negotiate, and lead teams. Your enterprise experience and operational excellence will inform the team’s decisions, provide valuable insights, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day‑to‑day management of your customers’ successful adoption of AWS.

About the team

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent

• Experience leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

• Experience in customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

• Experience in enterprise scale infrastructure or development‑based cloud programs/projects in a related industry

• Experience leading complex, large‑scale AI /GenAI/Agentic business transformation

• Experience in a senior customer‑facing role

• Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C‑suite/VP level

• Strong organizational and troubleshooting skills with attention to detail

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification

• Experience implementing cloud services including migrations and modernization projects or similar

• Direct experience implementing AWS/cloud services

• Robust understanding of key technology and market trends

• Deep knowledge of software development/engineering life‑cycle from conception to delivery

• PMP and/or SCRUM/Agile, SAFe certified

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.