GCIO Operations Manager, Cybersecurity

HSBC Group; Sheffield; On-site; GBP 90,000 - 120,000; Full time

Job summary

A global financial services firm in Sheffield is seeking a GCIO Operations Manager for Cybersecurity to manage operational processes, workforce planning, financial management, and third-party relationships. The ideal candidate will have executive leadership experience in financial services, strong collaboration skills, and the ability to manage complex projects effectively. Join us to help ensure the security of our organization and contribute to a trusted banking experience.

Benefits

Private healthcare for UK employees

Enhanced maternity and adoption pay

Generous contributory pension scheme

Qualifications

• Proven track record of senior executive leadership roles.
• Experience in leading high-performance global teams.
• Ability to gain buy-in and drive projects to execution.

Responsibilities

• Define and maintain a 3-year workforce plan.
• Manage budgeting and cost management processes.
• Oversee third-party negotiations and approvals.

Skills

Leadership in financial services

Team collaboration skills

Financial and commercial awareness

Project portfolio management

Ability to work in a matrix environment

Job description

We are currently seeking an experienced professional to join our team in the role of GCIO Operations Manager, Cybersecurity. The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm's ambition to 'be the most trusted bank globally, putting customers at the heart of everything we do'. The Group Chief Information Security Officer (CISO) is responsible for HSBC's Cybersecurity function, fielding solutions that help defend HSBC against a wide range of threats to the business as well as its customers, clients, partners, and staff. The team works in concert with partner teams across HSBC, to implement novel defensive capabilities that are effective and adaptable against a constantly evolving threat landscape. The Cyber COO function partners with the capability leads across Cybersecurity, managing a cost base of $500m with c 2,400 FTE. Reporting to the GCIO Operations Director for Cybersecurity the GCIO Operations Manager, will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the Capability, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management.

Responsibilities

• Define and maintain a rolling 3 year Service line workforce plan in line with Cybersecurity Financial plans and aligned to the wider GCIO & Group workforce & location strategies.
• Responsible for maintaining Service Line workforce plans in line with the Strategy and hitting all workforce targets - supported by a fully-costed headcount model.
• Business case development for key workforce initiatives such as contractor replacements, orchestration efficiencies and Generative AI impact on Service Line's future state workforce.
• Partnering with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources, the 3 pillars of workforce lifecycle: Attract – hiring at scale, conversion programs, outsourcing, insourcing, HSBC as brand of choice, emerging talent programmes, external market insights and social media strategy; Retain – embed People initiatives including reward and recognition, wellbeing, DE&I & colleague engagement; Grow – embed on the People led Emerging Talent strategies to grow and develop the workforce & support & champion upskilling, management & leadership training, sponsor and mentoring programs.

Financial Management

• Responsible for the management of the multi-year Service Line FRP.
• Effective budgeting, planning and cost management processes for total spend across Service Line.
• Identification of and delivery against cost optimization levers.
• Accurate monthly & FY forecasting & accruals.
• Full recovery of all global costs.
• Detailed & clear reporting and MI including transparency of cost base for senior Service Line leadership team through accurate, consistent, and timely reporting.

Third Party Management

• Deal Initiation – Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co‑design structures so that services are not duplicated and there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers. Provide 3rd party requirements to procurement, analyse options and support the development of Business Cases, review, plan and prioritise funding options across RTB, CTB, and other portfolios (e.g. LTO).
• Negotiation & Contracting – P&L development and business case updates, confirm financial, workforce and recharging model, support procurement with commercial negotiation, assessment, and deal structuring.
• Approvals & Execution – Confirm contract meets requirements, including funding and P&L impact, ensure pre‑contract TPEM tasks complete, manage Third Party Spend approval process, support approval briefings incl. COO, Finance and Tech, update forecasts, manage budget/funding and workforce requirements, submit and/or manage Purchase Orders.
• Post Execution – Validate benefit claims, manage financial, workforce and recharging requirements (including forecasting, invoicing, global contract distribution and balance sheet), refresh objectives and strategy review at agreed date, oversee Third‑Party Engagement Management tasks completion, vendor performance and associated risk management.

Portfolio & Accountability

• Service Line Portfolio Oversight & Practices – Responsible for the management and oversight of the Change Portfolio for their Service Line(s), facilitate definition of key milestones for all programmes, coordinate set‑up within Clarity, provide detailed reports/MI for monitoring & tracking deliverables, track milestones, ensure accountability for timely delivery, and early intervention/escalation on challenges, drive clear accountability and scope for delivery leads, adopt best practice tools with GBGF & Central GCIO COO Portfolio team and Group Transformation.
• Service Line Portfolio Finance & Benefits – Oversight of programme financial reporting, tracking forecast/actuals, management of GPDM interlocks and budget, track, validate and report programme financial benefits.

Governance

• Manage their Service Line CIO's commitments across governance forums, writing papers, proactive management of actions.
• Analysis, stakeholder engagement and support to external parties, on behalf of their CIO.

Qualifications

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks or technology environments.
• Track record of creating and leading a high-performance global team.
• Key influencer of people – demonstrates exemplary teamwork and collaboration skills with ability to gain buy‑in and support to drive an end‑state design through to execution.
• Experience of managing within a complex matrix environment.
• Deep financial and commercial awareness.
• Demonstrable experience in managing significant financial and resource plans, organisational transformation, and project portfolio management.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential – whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.