GC&C Digital Customer Experience, Communications & Marketing Industrial Placement

Nationwide Group

Swindon

Hybrid

GBP 20,000 - 26,000

Full time

6 days ago

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Benefits offered by this job

Structured learning

Holiday allowance (25–30 days)

Annual bonus

Private medical insurance

Wellbeing benefits / on-site gyms

Salary sacrifice options

Volunteer hours (up to 14) per year

Life assurance

Job summary

Nationwide Group in Swindon, United Kingdom, offers an Industrial Placement in Digital Customer Experience, Communications & Marketing. You’ll experience two six-month rotations across the Website and Customer Marketing teams, shaping customer journeys and campaigns.

Hybrid working with two days per week at Swindon Head Office supports hands-on learning and exposure to real projects. The placement focuses on customer-centric digital experiences, content, and communications, with mentoring and

Qualifications

Curious, motivated people with an interest in digital customer experiences, customer marketing or customer value management.
You don’t need specialist marketing, digital or technical expertise; what matters is willingness to learn and to focus on the customer.

Responsibilities

Across two six-month rotations, gain hands-on experience in Website and Customer Marketing teams.
Support improvements to content and digital journeys and contribute to campaigns and customer communications.
Explore how personalisation, data, technology and AI can support more relevant customer engagement.

Skills

Curious and motivated

Customer-centric mindset

Strong communication

Education

Second year university student

Job description

GC&C Digital Customer Experience, Communications & Marketing Industrial Placement

Swindon, United Kingdom

Good things this way

As an industrial placement student in Digital Customer Experience, Communications and Marketing, you’ll gain hands on experience across two six-month rotations in our Brands & Marketing Website team and Customer Marketing team. You’ll help shape how customers experience and engage with Nationwide across our digital and communications channels, contributing to work that supports banking that’s fairer, more rewarding and for the good of society.

Whether you’re interested in digital customer experiences, customer marketing or customer value management, this placement offers the chance to build practical, future-ready skills and contribute to website journeys, content and communications seen by millions of customers each year.

You’ll follow a tailored learning pathway, combining digital learning, interactive workshops and insights from leaders and industry experts with hands‑on experience in your role. You’ll learn alongside colleagues from across Nationwide, helping you put new skills into practice, build your network and understand more about how our business works.

Where you’ll be working

You’ll be part of our Group Customer & Communications function, working across our Brands & Marketing Website team and Customer Marketing team. Together, these teams shape how customers experience and engage with Nationwide across our digital and communications channels. You’ll work with colleagues across Marketing, Digital, Insight and the wider Society, gaining experience of how different teams come together to create clear, relevant and accessible customer experiences.

Location

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our Swindon Head Office.

Uncompromisingly Customer, whatever our role

The extras you’ll get

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

Structured learning, personalised development and hands‑on experience to help you build future‑ready skills and progress your career in banking
25 days holiday each year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days
The opportunity to earn an annual bonus based on your performance
Private medical insurance to help you access additional healthcare when you need it
Wellhub access to a range of free and paid fitness and wellbeing options, plus free on‑site gyms at selected locations
A great selection of additional benefits through our salary sacrifice scheme
Up to 14 paid hours each year to volunteer for a cause that matters to you
Life assurance to provide additional peace of mind for you and the people who matter to you

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button …

We’ll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you could be selected to attend one of our assessment centres which run from January 2027.

As a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the applicable Immigration Rules and guidance (which are subject to change). The Skilled Worker route has specific requirements relating to skill level of the role and minimum salary expectations. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited or may not be possible for some programmes.

VISA Sponsorship cannot be offered on this programme.

All successful applicants with need to demonstrate their right to work in the UK on commencement of employment and for the duration of the programme applied for without requiring sponsorship.

Banking - but fairer, more rewarding, and for the good of society

What you'll be doing on the Digital Customer Experience, Communications and Marketing Industrial Placement

Across two six-month rotations, you’ll gain hands‑on experience of how our Website and Customer Marketing teams create clear, relevant and accessible customer experiences. Their work reaches millions of customers each year, giving you the opportunity to contribute to meaningful projects at real scale.

In the Website team, you’ll support improvements to content and digital journeys. You’ll use customer and performance insight to identify opportunities, improve accessibility and understanding, and help create better online experiences.

In Customer Marketing, you’ll contribute to campaigns, communications and customer‑focused messaging across different channels. You’ll use insight to shape activity, understand its impact and support more relevant customer engagement.

Throughout both rotations, you’ll explore how personalisation, data, technology and AI can support more relevant customer engagement. Working alongside experienced colleagues across Group Customer & Communications and the wider Society, you’ll build transferable skills for a future career in marketing, digital or customer experience.

Your placement will begin with an induction, structured learning and development support to help you settle in, build confidence and understand your role. You’ll follow a learning pathway and take part in a 12‑month project aligned to our Social Impact strategy, giving you the opportunity to apply your skills in a different context.

This isn’t a placement spent watching from the sidelines. From day one, you’ll contribute to meaningful work with mentoring, development sessions and support from experienced colleagues. You’ll also build a community with other industrial placement students from across Nationwide, learning from one another and growing your network.

Who we're looking for on the Digital Customer Experience, Communications & Marketing Industrial Placement

Please note, you must be currently in your second year of a university degree to be able to apply for this vacancy.

We’re looking for curious, motivated people with an interest in digital customer experiences, customer marketing or customer value management. You’ll enjoy understanding what customers need and working with others to turn insight into action.

You don’t need specialist marketing, digital or technical expertise. What matters is that you’re ready to learn, contribute and consider the customer in the decisions you make.

You’ll also need to show:

Critical thinking and a practical approach to solving problems.

The confidence to use information and evidence to form a view.

Clear communication and the ability to build positive working relationships.

Adaptability and openness to new technology and ways of working.

Good organisation and attention to detail.

Eligibility: You must be studying towards an undergraduate degree.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

Job Info