GB Commercial Technology Business Partner

Coca-Cola Europacific Partners plc; Reading; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading global beverage company seeks a Commercial Technology Business Partner to drive technology initiatives supporting the commercial agenda in England. You will work closely with sales and marketing teams, ensuring the successful delivery of technology solutions and fostering cross-team collaboration. Ideal candidates will have significant experience in commercial settings and a passion for improving customer engagement through technology.

Qualifications

• Experience in a commercial organisation.
• Understanding of mobile sales force dynamics.
• Demonstrable impact in similar roles.

Responsibilities

• Translate business opportunities into initiatives.
• Lead workshops to capture customer interactions.
• Collaborate with teams on priorities and status.

Skills

Service design and customer experience

Project management

Agile practices

Stakeholder engagement

Change management

Conflict management

Job description

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? We partner with the business to manage demand, consult on and influence the usage of technology. We are shaping the digital strategy and setting the technology capabilities that enable CCEP to thrive in a changing landscape. We identify emerging trends and opportunities to drive company results and broker connections with the broader organisation and partners. We ensure our users are maximising adoption of the technology available. We enable new ways of working towards a more fast paced, simpler and efficient business. We make technology an accelerator for revenue growth. Why a dedicated Commercial Technology Business Partner? CCEP is a customer centric company, GB has a strong and ambitious commercial function which is aiming to deliver this. Our field sales organisation is customer focused, mobile and tech enabled. Our customer hubs and sales operations aim for excellence in customer service and reduced admin operations, as we move to a data driven culture and bring new digital technologies. Our commercial and marketing teams are striving to deliver world class commercially focussed strategies for our brands and customers. You will be accountable for the successful delivery of technology initiatives that enable the commercial agenda in GB. You will partner with sales, marketing and/or commercial leaders to understand their strategy and shape the process and technology change initiatives that will realise the vision. For each initiative, you will ensure value is understood and realised, facilitate cross-team collaboration, and oversee technical delivery quality.

Typical Day and Responsibilities

• Translating a business opportunity into a discrete set of initiatives
• Reviewing and documenting requirements, epics or user stories for a new tool
• Leading workshops to understand and capture our interactions with customers
• Determining and sharing GB commercial needs with product owners and other BPT business partners to ensure they are included in the product roadmap
• Collaborating with solutions and service teams to provide guidance on priorities, understanding status, removing impediments
• Defining a new business process to make our ways of working more efficient and customer centric
• Influencing the business on a best course of action to resolve a technology need
• Bringing agile ways of working into business initiatives
• Challenging an executive on the business value of a new idea
• Shadowing the commercial sales support team, or a fields sales rep to understand their needs
• Scoping a pilot to use latest technologies to bring competitive advantage capabilities to a business with Big Data, bots, AI or IoT

Qualifications

• Worked in or closely to a commercial organisation
• Understanding and passion for service design and customer experience
• Understanding of project management and agile practices
• Working on sales, data or change related projects and initiatives.
• Understanding of a mobile sales force
• Defining and documenting business processes
• Contact centre excellence through process and technology
• Implementation of sales operations effectiveness programs
• Business Case definition and value driven mind-set
• Driven people and culture change with positive results
• Stakeholder engagement and management across the organisation
• Conflict management
• Facilitating and leading workshops to determine business requirements
• Managing benefits realisation processes and change adoption
• May have worked in industries: Pharma, CPG, FMCG, Retail
• At least 5-7 years in a similar position with demonstrable impact

You or others consider yourself a… Resourceful, pragmatic, empathic listener, critical thinker who does not shy away from defending a position, values collaboration and team effort. You are motivated by problem-solving, with a passion for challenge and improving ways of working or achieving an objective. You understand the importance of having users at the centre of every solution whilst focusing on value delivered.

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.