Gatwick Terminal Operations Lead — Continuous Improvement

easyJet Airline Company PLC; Crawley, Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading low-cost airline is seeking a Terminal Duty Manager at Gatwick Airport. In this role, you will ensure operational excellence and drive continuous improvement while leading a team to deliver outstanding customer service. You will facilitate communication between various stakeholders and champion the company's standards, impacting the experience of over 25,000 customers daily. Benefits include a bonus, annual leave, and flexible perks.

Benefits

Up to 20% maximum bonus

25 days of annual leave + bank holidays

Annual credit towards an easyJet holiday

Various flexible benefits and extras

Qualifications

• Experience in operational environments, focused on efficiency and continuous improvement.
• Ability to build strong relationships and communicate at all levels.
• Experience in structured problem solving and operational improvement.

Responsibilities

• Ensure operational excellence at Gatwick as process guardian.
• Drive continuous improvement through analysis and feedback.
• Conduct standards assurance audits across operations.
• Represent easyJet at daily briefings with stakeholders.
• Provide leadership support in complex scenarios.

Skills

Inspirational leadership

Strong commercial awareness

Operational improvement

Effective communication

Job description

A leading low-cost airline is seeking a Terminal Duty Manager at Gatwick Airport. In this role, you will ensure operational excellence and drive continuous improvement while leading a team to deliver outstanding customer service. You will facilitate communication between various stakeholders and champion the company's standards, impacting the experience of over 25,000 customers daily. Benefits include a bonus, annual leave, and flexible perks.