Gateway Clerk – Hayes

DHL Germany; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company is hiring a Gateway Clerk in Hayes, UK. The role involves ensuring the accurate preparation of export documentation, liaising with airlines, and maintaining compliance with security protocols. Competitive salary and generous holiday entitlement. Candidates should have strong communication skills and be able to pick up new systems quickly.

Benefits

Competitive salary

Generous holiday entitlement

Pension scheme with life assurance

Employee wellbeing programme

Voluntary benefits and discounts

Training and Development opportunities

Qualifications

• Experience in completing Export documentation accurately.
• Ability to quickly learn new systems.
• Good communication and teamwork skills.

Responsibilities

• Prepare Gateway paperwork for Exports.
• Liaise with airlines and DGF Warehouse.
• Monitor customs and airline paperwork.

Skills

Accurate completion of Export documentation

Ability to pick up systems quickly

Matching Export Records for export customs

Good communicator

Team Player

Security Regulated Agent training preferred

Cargowise system knowledge preferred

Analytical skills

Job description

Gateway Clerk - Hayes

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well‑known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Key Responsibilities

• Production & preparation of LHR Gateway paperwork and all related requirements for Exports.
• HMC control requirements to enable exports
• Liaise with airlines, UK branches DGF Warehouse
• CAA security protocols and processes
• Achieve personal and operational targets and report any problems that may affect performance i.e. prepare paperwork for customs and airlines or monitor inbound/outbound flights
• Ensure shipment procedures are followed according to operational procedures and highlight any concerns to line manager i.e. generate manifests or CSD’S
• Maintain accurate data on company systems
• Request materials and services needed to achieve targets.
• Contribute to safety and hygiene standards
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience

• Prime function to ensure the accurate completion of Export documentation.
• Ability to pick up systems quickly
• Matching Export Records for export customs using the NES system.
• Good communicator
• Team Player
• Security “Regulated Agent” training preferred but not essential as it will be given subject to relative references
• Cargowise system knowledge preferred but not essential
• Analytical skills an advantage

Benefits

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN

Days & Nights: 4 on, 4 off - 12 hour shifts (4 days on, 4 days off, 4 nights on, 4 nights off)

REPORTS TO

Head of UK PCM & LHR Export Gateway

Please note

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.