Gateline & Station Assistant

Adecco; Weston-super-Mare; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency in Weston-super-Mare is seeking a Customer Service Assistant to ensure the safety and satisfaction of passengers at the station. The role requires excellent communication skills and a passion for customer care, with flexible shifts available. Candidates must be safety conscious and able to work well under pressure. This position offers an opportunity to begin a career in the railway industry.

Benefits

Train travel pass

Flexible shifts

Qualifications

• Ability to balance safety and customer service.
• Passionate about providing amazing customer service.
• Good written and verbal English skills.

Responsibilities

• Operating gates ensuring the safety of passengers.
• Meeting and greeting customers.
• Assisting customers with luggage and providing support.

Skills

Customer service

Interpersonal skills

Flexibility

Safety consciousness

Written and verbal English

Job description

Pay rate : £12.00ph after 12 time sheets are submitted you will reach AWR which is £13.57 -£13.94.

Contract : ASAP On-going - this will work as a 0 hour contract

Shifts : Varied - Monday - Sunday (some start as early as am) Shifts will be released on a weekly basis yourself and other members of staff pick up only what you can work.

We can provide a train travel pass to enable you to pick up more shifts over your region. These stations include Taunton, WSM, and Exeter.

Our Customer Service Assistants, will provide a First-class service to our passengers whilst ensuring their safety at all times.

They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.

As the first or last point of contact on a customer's journey, you'll be assisting the customers in the station with queries and offering assistance as when required at WSM station. Helping the public to ensure they understand where to go during their journey, help them in and around the station and providing excellent customer care!They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.

You will be involved in

• Effectively operating the gates ensuring the safety of all who pass through them
• Meeting and greeting our customers as they enter and leave our station
• Helping with station ramps which you will be fully trained on
• Luggage assistance
• Supporting customers needing assistance
• Ensuring the safety of the station environment

What are we looking for?

We are looking for focused and flexible people, able to balance safety and customer service at all times. It's a challenging but rewarding role offering a first step into our industry and potentially the start of a career path within our business.

You will need to :

• Have a professional, but fun approach to your work
• Be passionate about providing amazing customer service
• Love working as part of a team, but able to work independently too
• Have first class interpersonal skills
• Love the buzz of a busy environment, be able to keep your cool under pressure
• Be safety conscious - able to spot and anticipate risk
• Good written and verbal English
• Adhere to Adecco Rail Drug and Alcohol policy
• Well-presented and willing to adhere to Adecco Rail uniform standards
• You will be able to work across a number of stations within the West Region including WSM, Taunton and Exeter

Please note a zero-alcohol tolerance is to be adhered to working on the railway and candidates cannot turn up under the influence of alcohol. 18 years and above.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.