Gateline Attendant: Frontline Customer Service Champion

FirstGroup; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading transportation service provider in Greater London seeks a Gateline Assistant. The role involves operating ticket barriers, ensuring customer safety, and delivering high-quality customer service. Candidates must have prior customer relationship experience, be able to work shifts, and meet medical standards. A supportive training program is provided along with various employee benefits, including free rail travel for you and your family.

Benefits

Free rail travel across GWR network

Discounted shopping and gym membership

Company-sponsored health care plan

Defined benefit pension scheme

Employee assistance programme

Qualifications

• Previous experience of establishing relationships with customers.
• Ability to maintain concentration and awareness of customer behaviours.
• Ability to work as part of a team or independently.

Responsibilities

• Delivering a high level of service to customers.
• Assisting in the day-to-day operation of the automatic ticket barriers.
• Ensuring customer security and responding to customer enquiries.

Skills

Excellent customer service

Calm under pressure

Safety awareness

Strong communication skills

Numeracy

Job description

A leading transportation service provider in Greater London seeks a Gateline Assistant. The role involves operating ticket barriers, ensuring customer safety, and delivering high-quality customer service. Candidates must have prior customer relationship experience, be able to work shifts, and meet medical standards. A supportive training program is provided along with various employee benefits, including free rail travel for you and your family.