Gateline Assistant — Customer Guide & Gate Support

South Western News UK; Longparish; On-site; GBP 23,000 - 27,000; Full time

Job summary

A regional railway service provider is seeking a Gateline Assistant in Longparish to deliver excellent customer service at the station. You will be responsible for overseeing ticket gates, helping customers navigate the station, and ensuring safe operations. Ideal candidates are organized, proactive, and enjoy working with people. This full-time position offers varied shifts, including weekends, and requires a commitment to training. Benefits include free travel on services and excellent pension schemes. Join us to help connect communities!

Benefits

Free duty and leisure travel on SWR services

75% discount on many other train companies

Full training and support

Excellent pension scheme

Qualifications

• Strong ability to prioritize tasks efficiently.
• Experience in a customer-facing role is preferred.
• Passion for providing excellent service.

Responsibilities

• Help customers with ticket information and navigation.
• Ensure safe operation of ticket gates.
• Manage customer flow during busy periods.

Skills

Organised

Great communication

Ability to cope under pressure

Customer service orientation

Job description

A regional railway service provider is seeking a Gateline Assistant in Longparish to deliver excellent customer service at the station. You will be responsible for overseeing ticket gates, helping customers navigate the station, and ensuring safe operations. Ideal candidates are organized, proactive, and enjoy working with people. This full-time position offers varied shifts, including weekends, and requires a commitment to training. Benefits include free travel on services and excellent pension schemes. Join us to help connect communities!