Gas Service Manager

Example Recruitment; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading boiler manufacturer based in Scotland is seeking an experienced Field Service Manager to support a team of field engineers and ensure exceptional service delivery. You will manage customer interactions and coordinate service activities, requiring strong ACS qualifications and experience in service operations. The role offers a competitive salary, comprehensive benefits, and a commitment to supporting employee well-being.

Benefits

25 days' holiday plus bank holidays

Generous pension scheme

Private healthcare options

Qualifications

• Domestic ACS qualifications are required.
• Experience in a technical or engineering environment is essential.
• Strong knowledge of domestic heating systems is advantageous.

Responsibilities

• Provide operational support to field engineers.
• Manage customer interactions and resolve complaints.
• Coordinate service activities with managers and operational support.

Skills

Domestic ACS qualifications

Experience managing service operations

Strong working knowledge of domestic heating systems

Proficiency in Microsoft Office

Excellent communication skills

Experience supporting third-party agent networks

Job description

Field Service Manager

Location: Scotland - DG, EH, G, KA, ML or TD

Salary: Competitive + Benefits

Example Recruitment Group Ltd is delighted to partner with a leading boiler manufacturer to recruit an experienced Field Service Manager. This is a fantastic opportunity to join a business known for its high standards, strong engineering workforce, and commitment to customer service excellence.

The Role

As Field Service Manager, you will play a key role in supporting a team of field engineers and ensuring exceptional service delivery. Your responsibilities will include:

• Providing day-to-day operational and administrative support to field engineers
• Managing customer interactions, including complaint resolution and service queries
• Supporting internal service teams to maintain consistent, high-quality customer care
• Coordinating service activities with fellow managers and operational support functions
• Assisting an agent network with training, logistics, documentation, and annual stock audits
• Conducting quarterly audits and investigating health & safety incidents
• Collaborating with sales teams to strengthen installer relationships and drive continuous improvement

About You

To succeed in this role, you will bring:

• Domestic ACS qualifications (required)
• Experience managing service operations within a technical or engineering environment
• Strong working knowledge of domestic heating systems and controls (advantageous)
• Proficiency across Microsoft Office applications, with the ability to produce accurate reports
• Experience supporting third-party agent networks (beneficial)
• Excellent communication skills, with the ability to handle complex situations professionally
• A collaborative, positive approach and strong customer focus

What's on Offer

Our client offers an attractive and well-rounded employment package, including:

• Competitive remuneration and bonus opportunities
• 25 days' holiday plus bank holidays
• Generous pension scheme
• Comprehensive wellbeing programme, including remote GP access, mental health support and lifestyle coaching
• Private healthcare options and death-in-service benefit
• Family-friendly policies to support employees through key life events

A supportive and inclusive environment that promotes fairness and equal opportunity

To apply for this role please use an up to date CV and one of the team will be in touch as the earliest opportunity