Gas Heating Area Supervisor | Quality & Compliance Leader

Sureserve; Milton Keynes; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Employee wellbeing programme

Annual leave

Technical training & certifications

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Sureserve Academy

Job summary

Sureserve Compliance Central in Milton Keynes seeks a gas- qualified area supervisor to join the busy heating service and repair team. You will lead surveys and installations, ensure regulatory standards, and balance customer needs with budget considerations.

The role requires NVQ 2/3 in Heating and Ventilation, ACS CCN1/CENWAT, and driving licence, with strong leadership and customer-focused service. A competitive package is offered with training and progression opportunities.

Qualifications

• Relevant Industry Qualifications: NVQ Level 2/3 in Heating and Ventilation or equivalent.
• ACS accreditations, including CCN1 and CENWAT, or equivalent, are preferable.
• Experience: practical experience in heating system surveys or domestic installation projects.
• Customer focus: strong customer service orientation and interpersonal skills.
• Detail-oriented: able to deliver accurate, detailed survey reports.
• Excellent leadership and communication skills; driving licence is essential.

Responsibilities

• Provide a Technical Section during toolbox talks across the business with updates and quality checks.
• Promote quality of work and professional attitudes for staff development and good employee relations.
• Act as a key client contact to resolve problematic jobs, attend site visits and provide technical overviews.
• Ensure client contractual requirements are met and often surpassed.
• Communicate procedures and client requirements through daily contact and toolbox talks.
• Support training and technical training for engineers and induction processes.
• Coordinate with SHEQ Lead to communicate competency changes and training needs.
• Ensure engineers perform CPD in line with competence and safety standards.
• Carry out quality checks and health and safety audits to target volumes.
• Cover Regional Manager role when required and assist with disciplinary investigations.
• Assist in investigations related to disciplinary and grievance situations.

Skills

Customer focus

Detail-oriented

Leadership

Communication

Driving licence

Education

NVQ Level 2/3 in Heating and Ventilation

Tools

ACS CCN1

CENWAT

Job description

Sureserve Compliance Central in Milton Keynes seeks a gas- qualified area supervisor to join the busy heating service and repair team. You will lead surveys and installations, ensure regulatory standards, and balance customer needs with budget considerations.

The role requires NVQ 2/3 in Heating and Ventilation, ACS CCN1/CENWAT, and driving licence, with strong leadership and customer-focused service. A competitive package is offered with training and progression opportunities.