Gas Field Service Manager (Manufacturer)

Start Monday Ltd; Glasgow, City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading boiler manufacturer is seeking a Gas Field Service Manager in Central Scotland. The ideal candidate will have management experience in the gas sector and will provide operational support to field engineers, manage customer interactions, and ensure service excellence. This role offers a salary starting from £50k, generous benefits, and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Generous pension scheme

Well-being program

Death in service benefit

Family Friendly Policies

Qualifications

• Hold Domestic ACS qualifications and confident in technical knowledge.
• Experience managing service operations with domestic boilers.
• Proficient in Microsoft Office tools (Outlook, PowerPoint, Excel, Word, Visio).

Responsibilities

• Provide operational support to field engineers.
• Manage customer interactions and resolve complaints.
• Coordinate service activities and maintain high standards.

Skills

Domestic ACS qualifications

Managing Service Operations

Microsoft Office tools

Strong communication

Conflict management

Job description

Gas Field Service Manager

Central Scotland

Boiler Manufacturer

One of the leading Manufacturers of Boilers & Renewables are seeking a Field Service Manager within the Central Scotland region.

Your Experience

• You holdDomestic ACS qualificationsand are confident in your technical and operational knowledge.
• You bringexperience in Managing Service Operations, with knowledge of domestic boilers and controls.
• You areproficient in Microsoft Office tools (Outlook, PowerPoint, Excel, Word, Visio) and capable of producing accurate documentation and reports.
• Experience in agent network support and health and safety investigations is beneficial.
• You are a strong communicator, a team player, andconfident in managing complex situationswith empathy and professionalism.
• Youcommunicate clearly and effectivelyacross teams and with customers, ensuring alignment and trust.

The Role

• You willprovide operational and administrative supportto field engineers, ensuring they have the tools and guidance needed to deliver excellent service.
• Your responsibilities will includemanaging customer interactions, resolving complaints, and supporting our service contact centre and customer care teams.
• Together with other Field Service Managers and Operational Support Teams, you willcoordinate service activitiesand maintain high standards across the division.
• You willsupport our agent networkwith training, logistics, documentation, and annual stock audits, ensuring compliance and consistency.
• Byconducting quarterly auditsand investigating health and safety incidents, you will help maintain a safe and efficient working environment.
• You willcollaborate with sales teamsto support key installer relationships and contribute to continuous improvement across service operations.

Remuneration & Benefits

• Salary from circa £50k basic,25 days holiday plus bank holidays and bonus opportunities.
• Generous pension scheme.
• Awell-being programmethat includes 24/7 remote GP appointments, mental health consultations and 1-2-1 lifestyle coaching.
• A death in service benefit and the option of subsidised private health care.
• Family Friendly Policies, designed to support our employees during important life events, and one of the 7% of UK businesses that have received the Gold award fromInvestors in People.

So if you have management experience within the gas sector and reside in the Central Scotland region, then please contact us at startMonday for an initial discussion.