Gas Engineer Boiler Manufacturer

Start Monday; England; Remote; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Company van

Laptop, Tablet & Phone

22 days holiday + stats

Company Pension

Private Health Insurance

Bonus

Job summary

Start Monday Ltd. is seeking a Gas Engineer to provide field technical support across the Anglia region (NR/IP postcodes). Based from home, you will represent the company and support boiler products to installers, service engineers and sales staff.

Focus on safety, customer satisfaction and regional performance while travelling within the IP, NR area. You will train installers and service partners, supervise agents, and deliver breakdown and fault-finding support with a strong emphasis on

Qualifications

• Gas engineer with boiler fault-finding experience.
• ACS certification and driving licence required.
• Excellent verbal and written communication.
• Able to train installers and service partners.
• Willing to travel within the IP, NR postcodes region.

Responsibilities

• Carry out breakdown and service visits to installers and end users throughout allocated region.
• Support Technical/Service helpline, including Saturday morning rota cover.
• Support the Sales Department by meeting installers and delivering trade presentations.
• Supervise service agents, review performance and ensure standards.
• Identify and deliver training using PowerPoint and live demonstrations.
• Handle customer complaints promptly and cost-effectively while maintaining satisfaction.
• Collaborate with team to achieve personal and group objectives and communicate ideas.

Skills

Gas boiler fault-finding

Customer facing

Training delivery

Full UK Driving Licence

ACS certified

Tools

PowerPoint

Microsoft Office

Job description

Gas Engineer

Technical Specialist for Boiler Manufacturer

Anglia Region - NR & IP postcodes

• Are you a Gas Engineer with strong communication skills?
• Could you deliver training, support service partners & be the technical specialist in a region?
• Reside within the Norfolk or Suffolk region

A worldwide Manufacturer of Domestic Gas & Oil Boilers, are seeking a Gas Engineer to provide field technical support across the Central Scotland region, Monday to Friday.

The Role

Based from home, but working across the Anglia region (NR, IP postcodes) you will represent the company, supporting their boiler range across the region.

This includes providing technical support on the heating products to installers, service engineers and sales staff.

There is a clear focus on customer satisfaction along with a commercial awareness, in providing breakdown service and technical support on the company’s heating products, whilst ensuring the highest standards of safety and customer satisfaction.

Duties

• Carry out breakdown and service visits to installers and end users throughout allocated region
• Support the Technical / Service helpline, including Saturday morning phone call rota cover.
• Support the Sales Department by meeting installers, attending breakfast mornings and evenings, including trade presentations to enhance overall performance within the region
• Supervise service agents. This will involve periodic visits to Service Agents, reviewing their performance, checking they adhere to our standards and procedures, checking stock levels and if they need training.
• Identify & deliver training. Training agents and installers using all methods from PowerPoint to live demonstrations
• Deal positively with customer complaints, speedily resolving these in the most cost-effective way whilst ensuring that high levels of customer satisfaction are maintained.
• As part of a team, play a pro- active role in achieving personal and group objectives. The jobholder will also need to effectively communicate ideas, views, and initiatives with team members and management.

Your Experience

You will be a Gas Engineer with a track record in Boiler Breakdown & Fault-Finding, looking to progress your career and share your knowledge & experience. You will be a self-motivated, organised with good customer facing skills and boiler breakdown / fault-finding ability. Product training will be provided to those who possess

• Boiler Fault-Finding experience
• ACS certified, whilst Oil or LPG experience would be an advantage
• Excellent communication skills, both verbal & written
• Able to build relationships & deliver training
• Full UK Driving licence
• Reside within the IP, NR postcode areas

Key Skills Required

• Strong technical background
• Strong process and procedural understanding
• Demonstrate initiative and willingness to take on responsibilities and challenges
• Self-motivated and enthusiastic
• IT literate

Remuneration & Benefits

• Monday to Friday
• A starting salary of circa £40,000-44,000
• Extra payments for providing adhoc Saturday technical support to service partners (8am-2pm)
• Company Van (private use option)
• Laptop, Tablet & Phone
• 22 days holiday + Stats (increasing by 1 day a year after 2yrs service)
• Company Pension (after successful probation)
• Private Health Insurance (after 2 years of service)
• Bonus

Interested in progressing your career with a manufacturer?