Garden Waste and Business Support Officer

Career Choices Dewis Gyrfa Ltd; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local recruitment agency is seeking an experienced administrator for an Admin & Clerical role. You will provide front-line service support, manage garden waste processes, and assist in budget management. Ideal candidates should possess excellent communication skills and the ability to handle multiple tasks. The position is based at Raglan Depot in Wales and offers approximately £15.31 per hour.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage garden waste system and customer applications.
• Provide quality business support to Waste & Street Services.
• Monitor service performance and manage service emails.

Job description

Overview

Job Category: Admin & Clerical

Job location: Raglan Depot, Raglan, Monmouthshire, NP152ER

Employer: Monmouthshire County Council

Hours per week: 37

Start date: Immediate start

Salary: £15.31 per hour

Expectation and Outcomes of this Role: This role is expected to provide a quality service to highly visible important front line services. You will often be the first port of call for customers and also our staff who require assistance or works undertaken. Work will be expected to be undertaken in a timely and professional manner.

Responsibilities

• Garden waste: Manage the annual administration of the garden waste system for customer applications and reissue of bags and permits. Continual improvement and system review of the “end to end” garden waste process ensuring it delivers value and the best experience possible for customers and users. Make recommendations and support in their implementation. Manage any customer queries or service complaints. Ensure garden waste literature and web-site information is kept accurate and up to date. Monitor service performance – in particular missed collections, investigate issues and highlight to the management team. Liaise closely with crews to ensure any issues are resolved in a prompt manner.
• Business support: Ensure all aspects of a quality business support service is provided to Waste & Street Services officers – office based and front line.
• Work closely with the other Business and Technical team members to help optimise service systems.
• Process review and improvement.
• Management of the information management processes used within the service ensuring they are in line with the modernisation objectives of MCC and also comply with GDPR.
• GIS mapping support.
• Design and production of resources and communication materials to meet service needs – e.g.: crew stickers, service information leaflets, letters etc.
• To perform the role of Agresso requisitioner for goods/services required by the services.
• Monitoring the supply of the goods and goods receipting.
• Supplier list maintenance on Agresso – informing Agresso teams of creation of new suppliers and removal of old and ensuring that they are placed against the right product code.
• Assist managers with budget management where necessary – expenditure, garden waste income, management of supplementary parks - monitoring and closing orders, year end.
• Manage bad debt for the department including chasing and monitoring.
• Monitor and manage/co-ordinate the service emails/MCS system and social media communication channels.
• Ensure website information is always accurate and up to date.
• Manage the department’s training records.
• Order and issue replacement mobile phones (ensuring relevant line management approval).
• To provide payroll support for Supervisors/staff. This includes:
  • Calculating timesheets
  • Inputting directly into Resourcelink
  • Sickness and mileage onto My View (and highlighting to managers any sickness issues)
  • In time, with the handhelds and introduction of IT, this should evolve into a more supportive role
• Recruitment support – Set up new starters/termination forms via e-forms and Employee Services.
• To review and update leave entitlements for staff.
• Production of leave/holiday forms.
• Direct support for Managers where necessary (minute taking etc).
• To undertake any other duties commensurate with the grade of this post.