Garages Supplier Manager- 12 month FTC

Halfords Group PLC; England; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive retailer in the UK is looking for a Garages Supplier Manager to oversee day-to-day support for garages, manage supplier relationships, and ensure service level agreements are met. This full-time position, based in Redditch, offers hybrid working and a competitive salary up to £35,000 along with a range of benefits including staff discounts and professional development opportunities.

Benefits

Annual discretionary bonus

Pension

Life assurance

25 days annual leave

Employee discounts

Wellbeing and inclusion resources

Qualifications

• Proven operational experience in a fast-paced environment.
• Ability to work autonomously and take initiative.
• High attention to detail.
• Eagerness to collaborate and support colleagues.
• Experience liaising with external suppliers.

Responsibilities

• Collaborate with procurement team on Retail contracts.
• Lead continuous improvement in service levels.
• Deliver first-time support to field and garages.
• Develop reporting for performance management.
• Manage equipment repair processes.

Skills

Operational experience

Ability to work autonomously

Identifying improvement opportunities

Attention to detail

Proficient in Excel

Supplier management experience

Tools

Microsoft Office

Job description

Apply now Job no: 561608
Work type: Full time
Site: Redditch
Categories: Central Support
Location: Worcestershire, United Kingdom
Salary: Up to £35,000
Business Area: Halfords Support Centre

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on‑demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast‑paced working environment where expertise and focus take people far.

About the role

Reporting to the Group Services & Contracts Manager, The Garages Supplier Manager is accountable for the day‑to‑day support of garages. The Garages Supplier Manager will build relationships externally with suppliers to ensure service level agreements are maintained, whilst internally to deliver great service to Garages by working cross functionally to understand what it takes to run our sites. To deputise for the Group Services Manager when required. This role is a 12 month fixed term contract.

Key responsibilities

• Collaborate with the GNFR and procurement team with the administration of Retail contracts across but not limited to Energy, Waste, Uniform, Storage, Cleaning, Stationery, General equipment
• Supporting in leading a culture of continuous improvement in service levels, costs and efficiencies within our Garages contracts.
• Delivering first‑time support to the Field and Garages resolving issues relating to third party contract issues.
• Working with the Performance Manager(s) to develop reporting that measures & supports the field management team with end‑to‑end adoption, compliance, and delivery of the agreed customer proposition, SLA’s.
• Assisting with reviews of all P&L reporting provided to the garage & Field teams to ensure targets are met through providing support & focus.
• Responsible for the management and delivery of equipment repair through robust processes
• Process invoices, request purchase orders and track spend through detailed reporting.

About you

• Proven operational experience in a fast‑paced, constantly evolving environment
• Ability to work autonomously and take initiative
• Skilled in identifying opportunities for improvement and implementing effective solutions
• Exceptional attention to detail
• Eagerness to collaborate and support colleagues throughout the organisation
• Proficient in Excel and other Microsoft Office packages
• Experience liaising with external suppliers and managing supplier‑related issues is highly advantageous
• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.