Garage Receptionist/Admin Assistant

Hiring People; Lewisham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run automotive garage in South London seeks a dedicated Garage Receptionist/Admin Assistant. You will be the first point of contact, responsible for managing bookings, assisting customers, and supporting administrative tasks. Ideal candidates will have strong customer service skills and be able to work in a busy environment. The position offers a salary of £13.20-£15.00 per hour with potential for progression and monthly profit sharing.

Benefits

Monthly profit share

Overtime during busy periods

Qualifications

• Dedication to providing exceptional customer service.
• Organized and able to manage multiple tasks efficiently.
• Experience in a garage environment is preferred.

Responsibilities

• Greet customers and respond to inquiries professionally.
• Schedule appointments using garage software.
• Provide aftersales support and handle correspondence.
• Assist with general administrative tasks.

Skills

Customer service

Organizational skills

Communication

Proficient in garage software

Job description

Join AV Autos, a family-run garage based in South London, specialising in MOTs, servicing, diagnostics and vehicle maintenance and repairs. Our team are fully qualified technicians, applying honest advice and top quality workmanship to build trust and deliver value to every customer.

We are looking for a dedicated and organised Garage Receptionist/Admin Assistant to join our car mechanic's garage in Beckenham/Sydenham. As the first point of contact for our customers, you will play a crucial role in providing exceptional service by managing vehicle bookings using our garage software, dealing with customer inquiries, and handling after-sales correspondence.

Salary: £13.20-£15.00 per hour, depending on experience of working in a garage environment. Potential to progress with experience and performance.

Plus monthly profit share, between £100-£700 per month.

Working Hours: 8am-3pm Monday-Friday. One hour's lunch break between 12 and 1pm.

Overtime available during busy periods.

Responsibilities

• Customer Interaction
• Greet customers in a welcoming and professional manner.
• Answer phone calls and respond to customer inquiries.
• Provide information about services offered and assist with customer requests.
• Vehicle Booking and Scheduling
• Use garage software to schedule appointments for vehicle services and repairs.
• Coordinate with customers to confirm appointment details and gather necessary information.
• Maintain an organised booking system and update schedules as needed.
• After-Sales Correspondence
• Customer after-care following services and repairs.
• Provide invoices and detailed breakdowns of services rendered.
• Address customer inquiries and concerns in a courteous and efficient manner.
• Administrative Support
• Assist with general administrative tasks, including filing and data entry.