GAP Sales Supervisor - London

NEXT Retail Ltd.; Camden Town; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Camden Town is seeking a confident Store Supervisor to support management and drive daily success. This role involves mentoring team members, maintaining store standards, and delivering exceptional customer service in a fast-paced environment. Candidates should have retail experience and a passion for service. Flexible scheduling is required.

Qualifications

• At least 6 months of strong retail experience, supervisory or team lead experience is a plus.
• Customer-focused mindset with a passion for delivering great service.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Support and step in for management when needed to ensure smooth operations.
• Act as a role model to the team and support driving performance and behaviors.
• Train, coach, and support team members in building skills and confidence.

Skills

Leadership

Customer service

Communication

Problem solving

Organisational skills

Job description

Are you ready to take the next step in your retail career? As a Store Supervisor at GAP you will be a confident leader that will support our management team and help drive day-to-day success. As a key part of the leadership structure, you'll act as a mentor to team members, lead by example and ensure exceptional customer service is delivered consistently. This role is perfect for someone who thrives in a fast-paced environment, leads with energy and has a passion for developing others. You'll take the ownership of assigned operational areas, support functional tasks, and help create a positive high-performance team culture. To be a successful Store Supervisor at GAP you will:

• Support and step in for management when needed to ensure smooth operations
• Act as a role model to the team and support driving performances and behaviors
• Lead by example in delivering excellent customer service and customer loyalty
• Take accountability for assigned tasks and areas of expertise
• Help maintain store standards, productivity and visual presentation
• Train, coach and support the team members in building skills and confidence
• Contribute to sales goals through suggestive upselling, and exceptional service
• Support store openings, closings and general store functional duties
  At least 6 months of strong retail experience (supervisory or team lead experience is a plus)
• A natural communicator who builds trust and motivates others
• Customer-focused mindset with a passion for delivering a great service
• A proactive problem solver with strong organisational skills
• Leads with integrity and models brand values at all times
• Ability to work a flexible schedule including evenings, weekends and holidays