Gaming Operations Manager

The Rank Group; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading casino operator in Cardiff is seeking a Gaming Operations Manager to oversee gaming activities and drive business growth. The ideal candidate will have casino management experience, hold a PML License, and demonstrate a passion for delivering first class customer experiences. Join us to lead a dynamic team and enhance the excitement of our casino environment. This position offers competitive salary and benefits.

Benefits

Competitive annual salary

Share of uncapped tips

Paid breaks

28 days of holiday

Pension contribution

Life insurance

Long service awards

Online learning access

Retail discount scheme

Employee assistance programme

Food and drink discounts

Qualifications

• Proven success in achieving sales and yield targets.
• Ability to lead a team and communicate standards.
• Experience conducting EDD and RG conversations.

Responsibilities

• Oversee all gaming activities within the casino.
• Collaborate with the General Manager on business plans.
• Foster a culture of excellence among your team.

Skills

Casino management experience

Knowledge of UK gaming activities

People-focused leadership

Customer experience delivery

Education

Current PML License

Job description

Company Description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Competitive annual salary
• Tips: Receive a share of uncapped tips
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
• Legal & General Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

As a Gaming Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement. You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements.

Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.

Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.

Qualifications

• Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets
• Hold a current PML License
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
• Be people focused with a passion for delivering first class customer experiences
• Demonstrate an Inclusive people leadership style recognising team members and stakeholders for their individuality
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK
• Have proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value –We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further –From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win –Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something –You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First –We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together –We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth –Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.