Games Host

Poolhouse Global Holdings Ltd; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A new entertainment venue in London seeks an enthusiastic Games Host to engage guests and facilitate gaming events. The ideal candidate will be personable, able to troubleshoot small tech issues, and adept at coordinating food and drink service, ensuring every guest leaves with a memorable experience. A dynamic and energetic work environment awaits, alongside various employee benefits.

Benefits

Employee Success Share Scheme

Free Health Assured EAP membership

Perks and Discounts platform

£100 Monthly Employee rewards

Medicash Health Cash plan

Wagestream access

Paid volunteer day

Duvet Day Allowance

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Qualifications

• Must be personable and warm to create an inviting atmosphere.
• Ability to oversee all aspects of group interactions.
• Skills in multitasking and organization for event coordination.

Responsibilities

• Guide guests through the Poolhouse experience.
• Explain game rules clearly and engagingly.
• Troubleshoot minor tech issues promptly.
• Ensure smooth coordination of food and drinks.

Skills

Confidently explain game rules

Warmly welcome guests

Troubleshoot minor tech issues

Coordinate food and drinks service

Adopt engaging hosting styles

Monitor guest experience

Job description

Be part of something special from the start! We're recruiting now for this exciting role, with a planned start date in January 2026, giving you the perfect time to prepare for your next career chapter. Join the founding team of this brand new concept and make your mark on an exciting fresh venture.

What This Role Is Here To Do (Role Purpose)

This role is all about bringing people together and making games unforgettable. As a Games Host, you’ll be the personality that gets groups excited, explains the rules with clarity and charm, and keeps the energy high throughout. You’ll ensure that every guest feels comfortable, included, and entertained, while also confidently handling the practical side, from troubleshooting small tech issues to coordinating food and drinks for the group.

Your confidence, warmth, and likeability will set the tone for each event. Offensive to no one, charming to all — you’ll make sure every guest leaves with a smile and a story to tell.

What Success Looks Like

• Guests feel welcomed, comfortable, and engaged from the start.
• Games are explained clearly and played smoothly, with all participants involved.
• You troubleshoot minor tech issues quickly, keeping the fun flowing.
• Food and drinks arrive seamlessly, coordinated without fuss.
• Guests leave feeling they’ve had a unique, memorable, and well-hosted experience.
• Teams register easily, understand how to play, and enjoy their time without confusion.
• Your personality makes you a highlight of the Poolhouse experience.

Where This Role Can Take You

• Events Coordinator
• Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Skills, Knowledge and Expertise

• Welcome groups warmly, register teams, and explain game rules clearly and engagingly.
• Host and facilitate events, ensuring everyone feels included and enjoys themselves.
• Troubleshoot small tech issues quickly and calmly, keeping games running smoothly.
• Coordinate food and drinks service for groups, working with the bar and kitchen teams.
• Keep energy levels high and adapt your style to the mood of the group.
• Monitor guest experience throughout, checking in to resolve issues before they become problems.
• Support wider team goals by stepping in wherever needed.

Benefits

• Greet guests warmly and guide them through the Poolhouse experience
• Take food and drink orders with accuracy, efficiency, and style
• Make recommendations confidently and upsell where appropriate
• Ensure prompt delivery of items and check back at the right moments
• Clear and reset tables with speed and attention to hygiene standards
• Operate POS and handheld ordering devices with ease
• Keep your section clean, tidy, and guest-ready at all times
• Communicate clearly with the kitchen, bar, and floor teams
• Be proactive in solving guest queries or issues with a calm, can‑do attitude
• Support team members during busy periods or shift changes
• Help create a relaxed, upbeat environment through pace, positivity, and professionalism

Benefits

• Employee ‘Success Share Scheme’
• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• A Duvet Day Allowance
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials