Future Opening: Member Services Rep Floater

Planet Fitness - Fitton Clubs; Richmond; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fitness center in Richmond seeks a motivated Member Services Representative to provide exceptional customer service and ensure a clean facility. Responsibilities include greeting guests, answering questions, and managing point of sale transactions. Strong customer service skills and bilingual abilities (English/Spanish) are preferred. The role offers opportunities for growth in a positive environment.

Benefits

Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings Plans

Healthcare and Dependent Care Flexible Spending Accounts

Qualifications

• Exceptional customer service skills are required.
• Must be 18 years of age or older.
• Punctuality and reliability are essential.

Responsibilities

• Greet members and guests with exceptional customer service.
• Answer phones and assist callers.
• Conduct beverage or merchandise purchases on the POS system.

Skills

Customer service

Bilingual English/Spanish

Communication

Job description

Overview

Position: Member Services Rep - Floater

We are searching for a motivated Member Services Representative to join our team. BILINGUAL English/Spanish are encouraged to apply. As a member of our staff, you will provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities:

• Greet members and guests providing exceptional customer service, making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

• Keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep (e.g., mopping spills, trash removal, cleaning windows and mirrors, re-racking weights).
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements:

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred.
• Must be 18 years of age or older.
• Upbeat, positive and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Physical Demands/Requirements:

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, and/or pull up to 50 lbs.
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of a medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet.
• Work alongside a talented, dynamic group of professionals.

Want more reasons?

• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

Note: We participate in E-Verify for all Utah locations.

E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. Planet Fitness is one of the largest and fastest-growing fitness center operators in the United States. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand across more than 2,000 locations.

Our member mission says it best: members need to feel inspired and motivated. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Join us to contribute to the Judgement Free Zone and the positive impact on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.