Furniture Planner

Ikea; York and North Yorkshire; On-site; GBP 29,000; Full time

Job summary

A leading home furnishing company in the UK is seeking a Planner to design kitchens and wardrobes while engaging actively with customers. Candidates should possess strong organizational skills, a passion for customer service, and the ability to work collaboratively in a team. This full-time role offers a starting salary of £28,118 per annum with flexible working options, and is ideal for those who strive to make a positive impact in their role.

Qualifications

• Must be a master of organization with a passion for creating efficient spaces.
• Experience working in a customer-oriented environment.
• Confidence to take initiative and communicate effectively.

Responsibilities

• Plan and design kitchens and wardrobes for customers.
• Engage with customers to identify their needs and advise them.
• Support customer inquiries and manage orders.

Skills

Organizational skills

Customer service

Sales target orientation

Initiative

Problem-solving

Tools

Microsoft Office Suite

Planning Tools

Job description

Duties

• Planning & Designing kitchens & wardrobes for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
• You actively engage with our customers identifying their needs, inspiring and advising them on the best solutions for their life at home.
• Support with responding to the customer emails, securing payments both in store and remotely.
• You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
• You will support the overall customer shopping experience in the Planning and Order Point by completing other tasks when needed this may include replenishing products, picking and handing out orders, supporting with general customer enquires.

Candidate Profile

Candidate profile (text) - Default language Are you a master of organization with a love for creating efficient spaces? We're on the hunt for Planners who can turn chaos into culinary masterpieces and wardrobe wonders! If you can juggle frying pans, floor plans, and fashion with equal flair, this is the role for you. Join us and help design the kitchens where dreams (and delicious dishes) come to life, and the wardrobes where style and functionality meet!

Requirements

• Due to the small nature of the unit we are looking to build a team of multiskilled co-workers who are self-sufficient and can take responsibility. The successful co-workers will be handling all aspects of running a small unit from planning to customer service and opening/closing, so if you are motivated and display IKEA's leadership qualities we'd love to hear from you.
• You have an interest in people's life at home and look to provide customers with personalized solutions that meet their needs.
• You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
• Confidence to take personal initiative and be open to change, with the ability to both find solutions to complex problems and be able to communicate to the customer.
• Confident in learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
• You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

About IKEA

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common

Values

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Job Details

• The Start Date of employment will be: 5th January 2026
• The starting salary for this role is £28,118 per annum, based on competence and experience.
• 39 hours working 5 days per week including evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

Benefits

WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.